Latest updaters issues

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  • Problem
  • Updated 6 years ago
I am using photoshop CS6 on my iMac running OS 10.8.2, I recently used your latest updater, which after installing the upgrade, I launched the program only to bet the message that this was no longer usable on this computer, I was locked out, so I reinstalled the program it launched but all of my preferences were gone. I got a message regarding the updater this time i did an uninstall first then reinstlaled my program, once more I tried the updater with the same results it gave me the message about it being unusable, so I sent this information to Apple, could you please advise me to what is going on here. thank you
Photo of Richard Rodrick

Richard Rodrick

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Posted 6 years ago

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Photo of Chris Cox

Chris Cox

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Which specific updater are you using?

And what is the exact error message you get?

Unless you uninstall and choose to delete preferences, your preferences are not affected by a reinstall.