Photoshop: Latest CS4 update crashes Photoshop

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Your recent update last week for CS4 causes the program to crash when you try to change the layer properties. You can't even close it, let alone save your work. The only way to close the program is to "control, alt, delete". I'm using Windows XP Pro. I even tried a "system restore", but that didn't work. I began having the problem immediately upon completion of updating.

I've had features stop working or work improperly after prior updates, but after the most recent update prior to this one, everything was working perfectly.

This is the worst because not only are you dead in the water if you forget and try to change the layers property, but you loose all you're work since the last save.

In order to change my layers properties I have to save to a jump drive, fire up my laptop and open the picture there, make my changes and re-save it to the jump drive, then load it back on the desktop. While I was changing the properties on the laptop the message for the update available popped up, which of course I declined. I need to have some way to change properties even if it is a hassle, but you do what you have to do to meet a deadline.
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Marty Childers

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Posted 5 years ago

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Chris Cox

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Hmm, other users aren't reporting that problem.

It could be a third party plugin bug, or something in your system (drivers, utilities, etc.).
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Marty Childers

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I don't have any 3rd party plugins and as I said, it was working perfectly before the update, which is actually the 1st time in a long time that's happened.
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Jeffrey Tranberry, Chief Customer Advocate

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Just to confirm, this is the 11.0.2 update that you applied? Or was it a Camera Raw of Bridge update?

Have you tried restoring your prefs?

http://adobe.ly/PS_Prefs
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Marty Childers

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Yes, this is the 11.0.2 update.

I've tried following the instructions for resetting pref. to default. I did get a dialog box but it didn't prompt me to delete the current settings. I did go in and change some things in prefs. but it didn't correct the problem.
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Chris Cox

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If you didn't get a dialog asking to confirm deletion of the prefs - then you missed something and need to try again.
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Jeffrey Tranberry, Chief Customer Advocate

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There's an option to manually move/remove the preferences folder (as opposed to using the keyboard shortcut method).
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Marty Childers

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I figured out why it wasn't working. I was starting the program from a shortcut on my desktop instead of from the Start, All Programs Menu. I was able to delete the folder from there and now the layers properties works as it should. Thanks for your help.
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David Harrington

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I have cs4 and bridge crashes overtime i try to preview web gallery or even refreshing it . can anyone help?
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Jeffrey Tranberry, Chief Customer Advocate

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David, please create a new topic for your Bridge issue. It's going to get lost in the this Photoshop specific issue.