Latest Version of Photoshop Had a Memory Leak and Crashed My iMac

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  • Updated 7 months ago
Had a few windows open, but nothing out of the ordinary, when photoshop took a crap as I went to change a font on a small image.  My iMac popped up a message saying my system was out of memory.  Since the most recent update, photoshop has crashed a few times, but this was beyond anything I've seen.  Anyone else have this problem?
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Ken

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Posted 8 months ago

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Hannah Nicollet, Official Rep

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Hi Ken,

Sorry - that is intense. I haven't found other reports like yours. After restarting is this a recurring problem? In other words, can you reproduce it?

Thanks,
Hannah
(Edited)
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Ken

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This is the second or third time it noticeably happened when I went to select a font since the last update.  Non of the CC apps have ever crashed on froze up on me before like this.  And, my iMac has *never* frozen before this in the going on 3 years I've owned it.  Hard to believe, but true.  PS gets the honor! 
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Hannah Nicollet, Official Rep

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Sorry to hear that. We have been seeing some crashes since the Sierra update. As I mentioned to Carson, in many of these cases it has been helpful to make a new user.

If you want to give this a try: Go to User Accounts, Add new User, set it as Administrator. Log out. Log in as new user.

Instructions here: https://support.apple.com/kb/PH25796?locale=en_US&viewlocale=en_US
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Carson

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Yes I have this problem or a very similar one and  I've reported it several times.  Sometimes it just crashes Photoshop and sometimes it makes the iMac reboot.  I've deleted preferences, loaded new OS, deleted and reinstalled Photoshop.  It's been doing this since June. 
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Carson Barnes

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Actually I did set up a new user and today it did crash and shut down photoshop. I’ve Ben manually saving as every few minutes as I work so I didn’t lose much. When reopened it didn’t remembered that file as recently opened.
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Carson Barnes

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Crashing on the old user would reboot the iMac some of the time.
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Hannah Nicollet, Official Rep

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Are you still having trouble? You may already be aware of this, but since you first posted about this we have released a new version of Photoshop (available for download this week). Might be a good opportunity for a clean install with a fresh version.
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Ken

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Hi Hannah, I haven't had the problem since.  Now the big question is, should I update to MacOS High Sierra on my production machine before I update the apps?  Are there any issues with CC apps and High Sierra?
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Hannah Nicollet, Official Rep

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Hi Ken,

Glad to hear you haven't seen the problem again! :)

It isn't required to update your OS before installing the new applications, but it could help in terms of a cleaner machine post-OS-update. 

We haven’t heard of too many issues with High Sierra, but we have listed the ones we’ve seen here: 

Photoshop: https://helpx.adobe.com/photoshop/kb/photoshop-and-macoshighsierra.html

Thanks! 
Hannah
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eartho

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Check your activity monitor when this happens. There's a huge leak in the apple mail program which will eat up all your ram and cause all your other applications to fail.