Photoshop: Won't run on my Win 7 Pro (out of date video card driver)

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  • Updated 4 years ago
  • Solved
  • (Edited)
Can't open photoshop since upgrade last week. I uninstalled today and reinstalled and it still won't open. The photoshop.exe shows up as running but the program doesn't open. What do you suggest I do to fix this issue?
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Rita Robinette

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you completely restart the system after the update?
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Rita Robinette

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Yes. I still can't get into the software but everytime I click the program to open, it runs photoshop.exe.
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Rita Robinette

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I have uninstalled, rebooted, reinstalled, rebooted and still photoshop won't open. The Win 7 Pro task manager shows an instance of the the application listed in Processes.

I am paying $55 per month for the use of this application which I use in my job. I am at a standstill until I can figure out how to get this fixed. Is there a way you can get me a copy of the previous version so I can download and install that?
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Rita Robinette

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I have also tried running the program as administrator and also using the run command.
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Rita Robinette

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I kept looking online and found that a similar issued was fixed by update the graphics drivers. I did that and now it is working.