Photoshop CC: Lasso Tool Use crash

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Any plans to resolve the lasso tool use-inducing crash of PS CC? It's been an issue for some time now.
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Damon Moran

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Posted 3 years ago

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Alex Furer

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I guess we'll need some more information to try to reproduce your problem.

What OS are you using? Is the OS up to date? What version of Photoshop? Is Phothsop up to date? Are you using a Wacom tablet? Are the tablet drivers up to date? Which lasso tool exactly are you using and how, that makes Photoshop crash? Have you tried re-installing Photshop? Have you tried resetting your preferences?

I tried the lasso tool in any combination possible and didn't got a crash. I am on Windows 10, latest Photoshop and tried mouse and Wacom tablet.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash log say in it?
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David, Official Rep

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A crash with the Lasso tool is news to us.  This is a VERY commonly used tool, so I would expect to hear lots of complaints if there was an easy-repro bug.  How long have you had this problem?  Does it happen all the time?  I cannot reproduce this issue on either Win or Mac.  The info that Alex suggests is a great place to start as is the crash log that Jeff asked about.

Thanks,
David
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Sergey Kritskiy

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I also has a problem with Lasso Tool (latest CC2017, Windows 10) at work. Sometimes using it hangs Photoshop. PS doesn't crash, so there's no log, but it becomes unresponsive. This happens 2-4 times a day and I can't seem to figure out the exact way to reproduce it >:( 
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James Schei

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I am looking into this now. I bought a benq sw2700pt and when I set up I used a certain way because it said to do it that way to get the best color calibration or something I forget. so I am downloading the user manuals to see other ways to hookup. So I will get back to you when I figure it out how to get it on the nvidia  and let you know if it makes any difference. thanks.
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James Schei

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Jeffrey,   well I am hooked up now to the graphics card and in photoshop under performance it shows it is using the nvidia 1080. so we will see how  things behave.In step 7 there was no sniffer exe. but probably not an issue. Thanks for your efforts.   James
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James Schei

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Jeffrey,  seems like I am good to go. Used it quite a bit for last 4 hours with no issues. (though I have started to go hard core on the pen a lot instead) but did use polygonal and regular lasso quite a bit, and patch with no problems. Thanks for your efforts,  Jim
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James Schei

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Jeffrey,  seems like I am good to go. Used it quite a bit for last 4 hours with no issues. (though I have started to go hard core on the pen a lot instead) but did use polygonal and regular lasso quite a bit, and patch with no problems. Thanks for your efforts,  Jim
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James Schei

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Jeffrey, spoke too soon. Still happening. At least I am auto saving so not losing as much. Then had a nothing would open day and would not let me log in. But finaly got the cloud app to update and signed back in. Is this 20.0.4 deal working on any of this? 
 
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Harry Otto

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I'm having same issue. Crashes on lasso and patch removal - maybe more. You think it could be related to graphic card driver? I'm running ATI Radeon HD 5570 split screen.
(Edited)
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Harry Otto

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I was with the machine all morning until I gave up. I have to go back to get that. Is there a white paper on this topic I can look at?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Joseph Vittek

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Still having a similar problem with 20.0.4 20190227.r.76 2019/02/27: 1205725  x64

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Joseph Vittek

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Thanks for the message.  Here is system info.  As a CS6 user, I also use Ctrl Alt to change brush size and opacity.  With CC, it works sometimes but usually causes a system freeze.  I am trying to not use it but became a habit years ago and it is hard to stop.   Also, when I use the pen tool to select something it always selects the inverse so I have to invert again to get the selection I want.  Could these problems all be connected?  Joe
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Nana Agyemang

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i was having the same issue but after disabling the 'use graphic processor' from preferences everything is now back to normal. i also checked the  troubleshoot-gpu-graphic card and realize my card was below system requirement. Hope this help!
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Ammar Altwaish

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Worked..
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Matthew Lu

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Also keeps crashing when using Lasso tool 3-4 times a day
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A E

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Geometric lasso tool crash is a very common error.
I teach PS in college, it's been a recurring issue for 3+ years in cc with WIN10 and an array of new, updated computers, as well as my own setup at home. It's a 50/50 chance of crash, and interrupts class frequently if I forget NOT to use it and have to wait for PS to crash and hopefully recover what I was working on. 
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Ben Krefta

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Bought a new Wacom cintiq, and can confirm this has been an issue with my 22HD, 27QHD and 24 Pro Cintiqs. Who is to blame? Wacom or Adobe? Either way I can't use Polygon Lasso with my pen or there's a likely chance of Photoshop freezing with no way out but to close Photoshop.
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SFMONKEY

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