Lightroom Mobile: Large Thumbnails Appear Blurry

  • 1
  • Problem
  • Updated 2 weeks ago
  • In Progress
  • (Edited)
Since the latest update (5.3.1), large photo thumbnails in library view appear blurry. This is the case for both my iPhone and iPad.
Photo of Tim Sondrup

Tim Sondrup

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Posted 1 month ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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I just tested on iPad Pro 12 and iPhone 11 Pro Max and am not seeing the issue with the thumbnails zoomed to maximum size in either portrait or landscape.

Have you: 

Restarted the app?
Restarted your device?
Allowed time for sync?
Photo of Tim Sondrup

Tim Sondrup

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I have restarted the app and the device, and all photos are synced. There are currently less than 500 iPhone photos in my library. Could it be caused by the HEIC format?
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Rikk Flohr, Official Rep

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Mine are Heic, JPEG, Tiff, PSD, raw, DNG, etc. I don't see any difference based on image type. 

If you are subscribed and fully synced, you might want to consider reinstalling the App. It could be just a bad install. If you are not, uninstalling the App will result in data loss. 
Photo of Tim Sondrup

Tim Sondrup

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I reinstalled the app on both devices and the large thumbnails are still blurry. I reset all edits on some of the images, and the results are still the same.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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What iOS version are you running?
Photo of Tim Sondrup

Tim Sondrup

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13.5.1
Photo of Tim Sondrup

Tim Sondrup

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Try setting Segmentation to None.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Do you see it on all files or just some?

Update, I am able to see this on some files now.  Stand by while I check with the team. 
(Edited)
Photo of Tim Sondrup

Tim Sondrup

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For me, it's all of my photos (HEIC and JPG).
Photo of Tim Ryland

Tim Ryland

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Same problem here. Thumbnails very blurry if any sort of segmentation tuned on.