Elements: Laptop was stolen. Will my serial still work to activate?

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  • Updated 3 years ago
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Hi Guys!
my laptop was stolen yesterday with my Photoshop Element 12 installed on it- what do I do now? do I have to buy a new one or will my product key work on my new laptop?


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Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
I checked your account. I see your Elements 12 is already registered to your account - so whoever has your system won't be able to access the serial # or be able to claim ownership.

Your serial will work to install on a new computer. Your license permits you to activate two of your personal computers. If you need help restoring an activation, work with a chat agent here: https://helpx.adobe.com/contact.html?...