Photoshop: Language causing purchasing problems with software

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  • Updated 5 years ago
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Why does Adobe not let you select the language you wish to see their sites in and download software in. I live in France but don't speak French and I cannot purchase any Adobe products over the internet as every time I put my country in I have everything in French, even if I try to change my country to UK I cannot purchase with my French paypal...surely in this day and age where people are moving around the world and don't always speak the language of the country they live in, Abode, as one of the largest software companies, should be able to accommodate this? Wonder how many sales Adobe loses though this. I am writing this after spending an hour on the support line with no change in my situation.
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kimhaa

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  • frustrated

Posted 5 years ago

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Chris Cox

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Bottom left on most pages. It'll either say a region name and (Change) as a link, or "choose a region".

And you can choose the language you download in.
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kimhaa

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Yes I have tried that, but as I am purchasing via a French banking system if I select UK or USA Adobe refuses payment, because the country on my account does do match the country I have changed to. As I said the helpline could not solve the problem either...the minute I put my correct French address in, everything switches to French purely because my address is in France. I understand you can download in different languages but as everything is in French I would like to get to the part where you can downloading... Other software companies ask for your country then also ask the language before you set up an account, this does not happen in Adobe, which I find strange in this day and age.
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David, Official Rep

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Howdy Kimhaa,

It's actually really easy to get all the language versions you want if you're using the Creative Cloud. Simply download a new version of the application BUT first go under Preferences > Apps and choose the App Language to French, Russian, Chinese, Arabic, whatever. Then, close the Creative Cloud application and relaunch it. Go to the Apps tab and you'll see that Photoshop has not been downloaded. Go ahead and re-download it. When you launch, you will launch in the last language you used BUT if you go to Preferences > Interface, at the bottom of the dialog, you will see a control named UI language. The dropdown will now contain the language you launched in (in your case, English) plus the language you just downloaded (Français). Switch to French and relaunch the app. Voilà, l'application est en français! 8-)

I hope this helps. If you continue to have problems, just ping me on this thread and I should be able to walk you through it via a web-mediated connect session.

Bonne journée!
David
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kimhaa

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Merci but don't use Creative Cloud. I have decided to buy from the UK in disc format....which should ensure I have and can download in English..I don't want everything in French, I want it in English and that is my problem. Even when I log into Adobe it automatically takes me to Adobe.fr and of course everything is in French because my correct country is France but I do not speak French and I cannot change the country to an English speaking country without having to contact Adobe support, then I have all the address problems again, which takes me back to the beginning of my problem. It just seems Abode is not very flexible when it comes to ex-pats. So its not such a "Bonne journee" :( ...lol.
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David, Official Rep

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If you've bought the English version on disc, then Chris is correct and that installer gives you the option to ensure you are installing in English. If, as you say, you are installing using a downloaded version, then the settings I mentioned are correct and you should be able to change them.

If you would like, I can follow up with you and via a web-mediated connect session guide you through the process.

Thanks,
David