Lag on Menus Photoshop CC2019 and CC2020

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  • Updated 7 months ago
I have been having chronic problem with Photoshop since I got a new computer and upgraded to the latest software a year ago.  Just so everyone knows I'm running an i7 4.2 GHz quad-core with 24gb of RAM and a Radeon Pro 580 8gb graphics card.  My issue is a lag on the menus especially if after I go to the PATHS tab and right click to "Load Selection".  The computer gets stuck for several moments.  Then over time it's more frequent and affects other menus.  I have spoken to Apple support and Adobe support over a dozen times.  Apple just replaced my 3TB Fusion drive for a 2TB SSD.  I reformatted the drive and started fresh no difference.  Does anyone else have this problem?  I've been thru every performance combination with Adobe support over the past 12 months and they are now blaming the processor.  I had the whole computer tested last week and it came back as working fine.  Now hopefully Apple will replace the machine because I can't think of anything else.  Please help if anyone has this problem.  I make my living photographing hotels and retouching and it's just become so frustrating at times.  Worked great for a day after the SSD was installed now back to same old BS.
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JFit

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  • extremely frustrated

Posted 7 months ago

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James Gray

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I will report that several months ago I had some similar problems and my computer is configured pretty much the same as yours except for the RAM.  I think I initially only had 16 GB of memory.  I upgraded to 48 GB of memory and the performance improved dramatically.  I hope this helps.
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Keith Anderson

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I can offer only sympathy and empathy.  I have a PC and have similar problems and with darn near all software, not just Adobe, so you might not have a strictly Adobe problem.  I also took my computer to a hardware service shop and had an SSD fitted, and that sped it up for a few weeks, but with time, it gets slower and slooower.  My security software claims to do some performance improving tricks, but the benefits are elusive.  I have two theories: (1) many programs don't tidy up before they exit and leave debris that the OS doesn't have the courage to delete; (2) some of this is intentional, not accidental, the debris is stuff the program uses to gather data on what we are doing.  But if you are lucky, I'm being too cynical, and changing the security software you use might fix your problem. 
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JFit

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thanks Keith.  it's incredibly frustrating
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michel Delfeld

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can you tell me the exact configuration. By clicking on "about this computer" you make a catch of this small screen. And put it on the forum.
The point is to know how far are the needs of your app. Average size of the pictures.
Are you using LR? all infos regarding the size of your different files and the load of youe computer.

There is a tool that you should use to see if the problem is coming from the processor. In "Utility, clic on "activity Monitor" you will get a screen showing you the evolution of the processor load This program may turn for every type of program and doesn't ask a lot of processor capacity. Make a dump of this when your computer is stuck and send it on the forum
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JFit

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here's the exact config and I'll do a screenshot of activity monitor next time I'm trying to work.  I do use LR as well and have them both open simultaneously.  
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JFit

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my previous computer was also an I7 processor, late 2010 but it only had 8 GB of RAM.  Never had these sorts of problems.  I got rid of it because the screen was going bad.  File size doesn't matter.  Whether it's a 60MB RAW from my Canon 5D mark II or a 170MB from my Sony A7rIV.  I upgraded the RAM before I started working with larger file sizes and made no difference.  Also the computer spent a week in repair with MelroseMac in Los Angeles which is a high end shop that deals with creative pro's.  They tested every piece of hardware and couldn't find anything wrong with it.  Apple then agreed to install an SSD, which I've only had for a few days and it still made no difference.  

Even erasing the HD and putting a fresh copy of macOS on the system and then  only installing PS LR and Wacom driver for my tablet made no difference.  Apple support is stumped.
(Edited)
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michel Delfeld

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Ok, Your problem seems to be in relation with the load charge. Your iMac is perfectly good to leave LR working correctly.
Now, you have an SSD. Which one? Size? percentage of use. Use the app "Disk Utility" show the free place like this:

For exemple here we have 343,2 Gb free space on a system disk of 1Tb

Look at the free space you have on the "system disk"

How did you transfer your old computer to the new new one you have today...
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JFit

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Hi thanks for you’re responders I appreciate it. The SSD is a 2TB Crucial of which I’m using less than 300 GB. I used a time machine restore when I transferred my data from old unit
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JFit

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Plus i have a 2nd 3tb external drive, western digital mybook
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If seen reports of similar issues running 3rd party window manager extensions. 
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JFit

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what window manager extensions?  I'm running MacOS 10.15.2
did a clean instal with nothing but the OS, Photoshop and Lightroom and it still wasn't functioning properly.