Lightroom Classic: Keywords and labels gone after upgrade

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  • Updated 9 months ago
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Upgraded to Lightroom Classic and all Keywords and Labels attached to images AFTER 1/5/2015 are gone! We are talking keywording and color labels for 10's of thousands of photos! They are all blank! Photos in the catalog pre-January 2015 seem to have retained all keywords and labels.
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donschool

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Posted 11 months ago

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Carlos Cardona

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Did you deselect “Remove old versions” when you downloaded LR Classic? If so, the original catalog with all your keywords is still in the catalog folder and you can use the old app to open it (launch the old app, then File/Open to navigate to the catalog folder.
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Carlos Cardona

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To be clear, the old catalog is there, wether the app got deleted or not. You could use another Mac to open it?
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Akshay Mathur, Employee

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Please share your catalog. We will check for issues.
The original catalog will be present there alongside with new.
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Akshay Mathur, Employee

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also please check this link.
https://feedback.photoshop.com/photoshop_family/topics/color-label-dissaperar-when-working-with-seve...

John. R. Ellis have mentioned suggested some corrective measure. Let me know if this solves your issue.
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donschool

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- I do not understand how to share my catalog with this group. I see no link to attach files.
- I understand that the original catalog is still there and I also have backup copies. I have no way i've found yet to step back to the previous version on lightroom. I did not uncheck the 'delete old version' checkbox, so it is gone.
- I have looked more thoroughly and my original assessment is true. When I look at photos from 1967 to 2015, they are all fine up to January 1-7, 2015. All color labels and keywords present. The next photo was taken on January 22, 2015 and, from that photo to Today, all labels and keywords are missing.
- I tried reading metadata from a file and nothing happens (thinking data may be in a sidecar file).
- Akshay, I do not know what you are referring to when you say John R. Ellis corrective measures. I see no reply from this person. Only you and Carlos.
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donschool

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I use many keywords for each photo (actual keywords in the keyword panel), Color labels and star ratings also. From 01-05-2015 to-date, all keywords and color labels (actual color assignment, not just the label attached to the color) are gone. The star ratings, location, and edits are still present after the upgrade.
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Todd Shaner, Champion

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With the rollback to CC 2015 are the 01-05-2015 keywords and labels all showing in the original catalog file?
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donschool

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Yes, all colors, label names and keywords are showing, as they did before the upgrade, using the original catalog. I didn't go to a backup, just used the original that sits beside the converted one from lightroom classic install.
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donschool

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Okay, uninstalled and reinstalled Lightroom Classic after deleting the converted catalog. Opened (converted) the original catalog 'again'. Side by side compare, with 2015 version, looks like the color labels and keywords are back in the Classic upgrade. This misbehavior scares me but I will keep testing the classic version to see if it's now okay.
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Todd Shaner, Champion

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Keep both versions of LR and the catalogs installed for comparison purposes. I suggest NOT doing any editing or making any changes using the older LR CC 2015 app since those changes will not carry-over to the Classic catalog file. Check things like 'All Photographs' file count in the Library module and filtering with 'All Photographs selected using different keywords, color labels, and ratings used both before and after the 01-05-2015 date. You can also create a Smart Collection using 'Develop> Has Adjustments> Is True.' Manually record the file counts in LR Classic and then launch CC 2015 and compare the file counts. If the numbers are the same then you'll have a higher level of confidence that everything converted over to LR Classic.
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Todd Shaner, Champion

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Open the Creative Cloud App, click the down arrow next to Lightroom Classic CC, select 'Other Versions,'  and then select Lightroom CC 2015 to install it. You will then be able to open your original CC 2015 catalog, which should still be in the same folder.

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Agnes Bende

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To download the CC 2015 will solve the problem of lost History?
After downloading the newest LR I lost the History of all edited images from the Catalogs.
I have the keywords, those are not lost in my case. But the User Presets are gone.
Fortunately I saved them before, just in case, and I can import them, but it is not the way I expect LR to work.
So installing my older LR version again solves the problem of History?
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Victoria Bampton - Lightroom Queen, Champion

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Simply reinstalling the previous version would not restore History. History is stored in the catalog. But you would be able to open your CC 2015 catalog, which wasn't upgraded.

That said, tell us what happened. 

User presets going missing would suggest you had Store presets with this catalog checked, and then opened a completely different catalog.

History going missing, but the edits and keywords remaining, would suggest you'd written the metadata to xmp and then imported the photos into a new catalog - which would also match up with the above.

So tell us what happened?
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donschool

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Todd - Briliant. Thanks so much for your post and help. Amazing what is hidden in those drop-down lists! I reinstalled version 2015, loaded the original catalog and all is well. This should give me the time to find out why lightroom classic is misbehaving.
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Akshay Mathur, Employee

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@donschool
Please zip your catalog and share it over dropbox (Send me a private message with the link)
I'll try to debug the issue inhouse.
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Akshay Mathur, Employee

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Guidelines for catalog upgrade :

1. Copy your Lr6 catalog file (only the lrcat file) to an internal drive, where available space is more than twice the size of your catalog. if(your catalog is 10 GB, I recommend you to have available disk space upto 25 GB) .

2. Clear any temp files in the directory where the lrcat file is present.

3. Check if your catalog opens in previous version of Lightroom (6.12)

4. If it does then try optimizing it , File -> Optimize catalog.

5. After optimizing. close all applications. Clear any temp files further created in the directory.

6.  Disconnect any external drives connected.

7. Try upgrading your catalog with new LR Classic CC.

 

If you still face issues, please share your catalog with us. (Zip it, upload it to dropbox, share the link over private message), we will try to debug your problem asap.

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donschool

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Follow-up: I was recently playing with both the older version of Lightroom and Lightroom Classic. What I found was that, after opening my original catalog in 'Classic' and letting it convert the catalog, I noticed that, after a while (not right away), Metadata indicators started popping up in the upper right corner of 'most' of the photo thumbnails. The indicators said that 'another application has modified the metadata' and the choices (buttons) were 'Overwrite with Catalog Data' or 'Read metadata from disk' (paraphrasing). If I chose 'Overwrite', my keywords, star ratings, labels, etc were still missing. If I chose 'Read from disk' ALMOST all the the metadata (keywords, Star Ratings, Labels, etc) would magically reappear.

So, what I did was select a 'folder' in the catalog, then CTRL-A, metadata > read metadata from file. I catalog my photos sessions by date (each folder is Year, subfolders for each day with photos) so, I needed to go to each folder (date) (30-60 in each catalog) then each subfolder (15-20 in each folder)  and 'Select All' > Metadata > Read Metadata from File. FYI - If I used 'Update DNG Preview and Metadata', it was the same as 'Overwrite', so could not use this.

Needless to say, since I just discovered this, I am still going thru the first catalog (of many) trying to get all of my Metadata back! It saddens me, being a photoshop/Lightroom user since versions 1, to see Adobe begin to act like so many other software developers and push products, upgrades, etc out way too fast. Some I have seen lately, from other companies,  are no better than Late Alpha, Early Beta releases. and are being sent out into the wild.
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Todd Shaner, Champion

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I'm confused. On Oct 25th you said:
Okay, uninstalled and reinstalled Lightroom Classic after deleting the converted catalog. Opened (converted) the original catalog 'again'. Side by side compare, with 2015 version, looks like the color labels and keywords are back in the Classic upgrade. This misbehavior scares me but I will keep testing the classic version to see if it's now okay.
What happened between Oct 25th and Nov 9th? Did you do editing in LR CC 2015? My guess is that you inadvertently (or on purpose?) invoked 'Save Metadata to File' (CTRL S) from inside LR CC 2015, which updated the XMP data in some or all of the files. This will cause LR Classic to indicate the files have been modified in another application. Don't do that AND uncheck LR CC 2015 Catalog Settings> Metadata> 'Automatically write changes into XMP' to prevent this from happening. If you did something different please provide full details of any and all editing or changes you made using LR CC 2015 and LR Classic and with what catalog files

If you haven't done any significant new work inside LR Classic using the previously converted CC 2015 catalog you may want to convert the "current" CC 2015 catalog file again using LR Classic. Keep backup copies of ALL these different catalogs before doing anything. At some point you will need to commit to only editing image files using LR Classic. Does that make sense?
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donschool

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As I stated back at the end of October "his misbehavior scares me but I will keep testing the classic version to see if it's now okay." Again, I have many thousands of files in this one catalog alone.The Side-By-Side comparison was done on the latest few months of photos. These looked okay. Keywords seemed to all be there. Color labels and star ratings seemed to match. It is when I went farther back in time that things started looking weird. I am now back to the middle of 2016 and will describe below what I am finding.

First I should explain my workflow to make the observations easier to follow:
After a day of shooting, here is what happens:
- Navigate to the main folder for the current year (F:\Year2017)
- Create a sub-folder using the date of the shoot as name (F:\Year2017\October 31, 2017)
- Create a sub-sub-folder named 'raw" (F:\Year2017\October 31, 2017\raw)
- Copy the files from camera SD card and iPhone to the new 'raw' folder
- Open Lightroom and Import the new folder/sub-folders and photos
- Add location (GPS) data to files that don't have it
- Select all (ctrl-a) photos in the new folder (F:\Year2017\October 31, 2017\raw)
- Export as DNG to a new folder named 'dng' (F:\Year2017\October 31, 2017\dng)
- Right-click the 'raw' folder and choose Remove, to remove this folder from Lightroom
- Add star ratings, color labels and keywords to the files in the 'dng' folder

Here is a list of what I find happening in Lightroom:

- Files from one folder that are exported to a new folder loose most of their keywords. Example: If I Export files as dng from folder 'raw" to a new folder 'dng' and their were 5 keywords attached to these files. The newly populated 'dng' folder would have the first or maybe the first couple of keywords attached to its files. The rest are not copied over to the new files.

- As stated above (workflow) I work with files in the 'dng' folder under the date and year folders. After Lightroom Classic converted the catalog I found that many of the Lightroom folder pointers were off. That is, instead of the folder (F:\Year2017\October 31, 2017\dng) showing in the folder list, it was back to (F:\Year2017\October 31, 2017\raw). This forced me to Synchronize the folder for that date, to give me both the 'dng' and 'raw' folders back. Then right-click > 'remove' the 'raw' folder again. The keywords, color labels and star ratings were all intact in the 'dng' folder.

- If I select a series of photos and apply a label, keyword(s), etc., this new information is, sometimes, applied to only the first selected photo. I then have to go to each of the other photos individually to apply these attributes. Other times, like yesterday morning, I tried this and the attributes were applied to all selected items. Can't tell when this is going to happen.

So, I am done testing for the time being. I don't have the time nor inclination to deal with this right now. I will retire Lightroom Classic for a few iterations (versions), then maybe try it again. Hope this information was helpful.

Thank you for helping we get Lightroom 2015 reinstalled.
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Todd Shaner, Champion

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Some observations and suggestions:

1) Why not skip the raw step entirely and use LR's Import module tools to convert the camera files to DNG format and place them in subfolders by date.

2) When applying keywords to multiple images make sure you are in the LR Grid view and all of the target files are selected. If in the Loupe view only the most selected image will have the keywords applied.

3) Make sure the keywords that aren't in the export files have 'Include On Export' checked in the keyword properties. If unchecked that's the cause.

4) One other cause of weird behavior is a corrupted LR Preferences file. This can happen when the previous version's (LR CC 2015) Preference file is converted for use in the newer version (Classic). When you decide to try LR Classic again I suggest resetting the LR Classic preference file. You'll need to manually enter any Preferences custom settings you used previously.

https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/