Photoshop CS6 stops working

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  • Problem
  • Updated 5 years ago
  • (Edited)
My CS6 Photoshop keeps "stopped working," and it seems random to me. I'll just be working on something, and it will stop working. This is on an Aurora_R4 (3.30 GHz 8&-3960 CPU) with 16.0 GB of RAM in a 64-bit OS with a Cintique 21" display, as well as the main 24" Dell display using a n AMD Radeon HD 7900 Series dual video card, all drivers updated and current.
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Trish Davison

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  • frustrated

Posted 5 years ago

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Chris Cox

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Which OS version?

Have you installed all the Photoshop updates?

Are you talking about a freeze, or a crash?

And did you update the video card drivers from AMD (should have 13.4) or Microsoft (mistake)?
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Trish Davison

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Win 7 Ultimate.
It says I'm up to date in PS.
No freeze, get a window saying it's stopped working, close or look for a solution, only there never is a solution.
I update through Dell, who now owns Alienware. All my drivers are updated. If I try to update another way, I could lose this thing working completely, thank you, but no thanks.
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Chris Cox

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Update your video card driver from the GPU maker - never the system builder or Microsoft (those drivers may be years out of date).
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Trish Davison

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And why do I have to log in every time I want to say something here. Same computer, no one else gets on it! It says "remember me," and it's checked, but I still have to log in every freaking time!
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Trish Davison

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I'm sorry, but I have to say it. I'm not an idiot! I need an answer that is helpful, not this. If I hadn't checked that my drivers are updated, I would done it. If you get drivers from the device manufacturer, it may not have anything to do with the actual device that was made for a particular machine. Proprietary devices exist for different machine makers, and an update not made for that particular device, especially a video card, can turn your computer into a huge paper weight!