Photoshop CC: Keyboard shortcuts not working on MacOS (OS grabbing keys)

  • 1
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
I installed CC and keyboard shortcuts are not working at all. For example, in CC, an image is open. When I press F12 it should "Revert" to original, but instead it Turns the Volume up on my iMac (OS X 10.9). I know I can use fn key with F12 but I'd like to avoid pressing an extra button if I can.
Photo of Tamara Ciric

Tamara Ciric

  • 6 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 837 Reply Likes
Official Response
That means that you have the OS set to use F12 to increase the volume, and it is grabbing the keypress before Photoshop can see it. Photoshop has the key registered as being part of it's menus, but the OS still grabs the keypress and doesn't tell Photoshop about it.

You'll have to change that keyboard shortcut in the MacOS System Preferences, under Keyboard / Keyboard Shortcuts.