Photoshop CS6: Keyboard shortcuts/preferences not "sticking" between launches

  • 2
  • Problem
  • Updated 5 years ago
  • (Edited)
CS6, OSX10.6.8, MacPro 8 core

CS6 fails to remember a keyboard shortcut after shutting down PS. Upon the next launch, the keyboard shortcut is not assigned anymore.
When I assign a keyboard shortcut:
Opt F3 to a script in File>Automate>Scripts>script_xxx
the shortcut works fine until I shut down PS. The next time I launch CS6 the shortcut does not work. Going into the keyboard shortcut menu I find that under script_xxx there is no shortcut assigned. If I reassign the shortcut: Opt F3, it will work... until I shut down CS6. (rinse and repeat).

Anyone have any ideas, is this a bug?

JeffN
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Jeff Natrop

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  • frustrated by this behavior

Posted 5 years ago

  • 2
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Chris Cox

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Sounds like you have a problem with your preferences directory, and the keyboard shortcuts (and possibly other preferences) are not being saved.

Also, have you installed all the Photoshop CS6 updates?
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Jeff Natrop

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Chris,

How do I check for / get CS6 updates? didn't see anything under about Photoshop or in preferences.

How do I resolve a problem with my preferences directory?

Jeff
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Chris Cox

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Help -> Updates
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Jeff Natrop

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Chris,

I just updated CS6 using the help> Updates.

The problem still exists.
How do I check / resolve a problem with my preferences directory?

Jeff
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Chris Cox

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You'll have to check the permissions on the Photoshop preferences directory, and make sure that the files update correctly after you exit Photoshop.
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Jeff Natrop

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How do I do that? Is that something with in photoshop or the OS?
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Chris Cox

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In the OS.
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Jeff Natrop

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Chris
can you be more specific as to what / how do I resolve any problems with my preferences directory.
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Jeff Natrop

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Chris Cox commented "Sounds like you have a problem with your preferences directory, and the keyboard shortcuts (and possibly other preferences) are not being saved. "

Can anyone tell me how do I correct a "problem with your preferences directory"?

I'm running MacPro, OSX 10.6.8

Much appreciated...

JeffN
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Jeremy Knudsen

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The Mac equivalent of holding down CTRL + SHIFT + ALT while launching Photoshop.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Easiest way to see if it's a permissions/directory issue is create a new admin user account and see if the issue still happens there. Instructions available here:

http://blogs.adobe.com/crawlspace/201...