Photoshop: CS6 / CC Keyboard shortcuts not responding Mavericks/Yosemite MacOS 10.9; 10.10

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Since Installing Mavericks on my mac pro, the keyboard shortcuts, such as zooming in/out, undo etc, intermittently do not respond.
I have to click on another tool in the tool bar to get the keyboard to respond again.
The problem returns intermittently and seemingly not as a result of the Auto Save function.
My mac pro 15" has 8gb of ram which is more than enough for the type of work I do.I am an illustrator who primarily works around the brush tool.
Have tried disabling Graphics Processor and restarting, but this does not resolve the issue.

Any help would be most appreciated.
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Andrew Forshaw

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  • Pretty sad

Posted 6 years ago

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Vivek Singh

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Exactly the problem with my Photoshop CC as well running on Mavericks. Badly need help.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using any extension panels - such as MiniBridge?
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Andrew Forshaw

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Hey Jeffrey,

No I don't have mini bridge running. My current thoughts are to revert back to Lion, but am trying to source a disk.
Strangely it seems to stabilise as I work through the day. Less noticeable incidents anyway.
I don't seem to be having any other issues. Just keyboard shortcuts from time to time. Pretty annoying though.
No idea why it is so random as well.

Any thoughts?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you encounter the issue where KB shortcuts stop working, let me know if the following items make other shortcuts work again:

Hitting the Esc key
Clicking on another tool
Switching applications (to safari) and back to Photoshop.
Close other applications one by one and retest the shortcuts

Can you send post two other things:

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

Open System Preferences and take a screenshot of that dialog.



If you use a wacom tablet, let me know what the driver version is.
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Andrew Forshaw

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Hey Jeffrey,

Thanks for your response.
The keyboard commands will work again if you click a layer on your layers palette,
or make another stroke (sometimes two) with the brush, or click on another tool.

So I find myself pressing cmd+z with no response, then having to make another brush stroke before it allows me to cmd+alt+z to go back to where i wanted to be.
Getting used to it now, but it sure is a pain in the butt.

My wacom is an intuos 5 and the driver is the latest version 6.3.7-3

My photoshop system info is the hefty read out of text as follows.
Thanks again for your help.

Andy

Adobe Photoshop Version: 13.0.5 (13.0.5 20130521.r.44 2013/05/21:21:00:00) x64
Operating System: Mac OS 10.9.0
System architecture: Intel CPU Family:6, Model:23, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 2
Processor speed: 2530 MHz
Built-in memory: 8192 MB
Free memory: 4280 MB
Memory available to Photoshop: 7383 MB
Memory used by Photoshop: 71 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 2.1
Video Rect Texture Size: 8192
OpenGL Memory: 236 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce 9400M OpenGL Engine
Display: 1
Main Display
Display Depth: 32
Display Bounds: top=0, left=0, bottom=1200, right=1920
Video Renderer ID: 16918030
Video Card Memory: 256 MB
Serial number: 95479407353404111282
Application folder: /Applications/Adobe Photoshop CS6/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Macintosh HD, 465.0G, 397.5G free
Required Plug-ins folder: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/
Primary Plug-ins folder: /Applications/Adobe Photoshop CS6/Plug-ins/
Additional Plug-ins folder: not set

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AdobeAGM.framework AdobeAGM 4.26.20.20743 66.507768
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AdobeBIB.framework AdobeBIB 1.2.02.20743 66.507768
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ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
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mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
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wrservices.framework

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Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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Clouds 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Difference Clouds 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
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Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
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Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
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Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
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Andrew Forshaw

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Forgot to answer a few things, apologies.

Pressing escape does nothing. So basically no keyboard functions work.
Switching applications (to safari) and back to Photoshop sorts it out again.
Clicking on another application and back to PS again also fixes it.

Baffling

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. I think I know what this issue is. I was able to repro this with the help of another user where paint>step backward (using the wacom tablet) several times caused PS to stop responding to shortcuts. Clicking again anywhere brings it out of the state.

Does that sound about right?

We're investigating where this issue occurs wrt PS<>Tablet<>OS.
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Andrew Forshaw

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That sounds about right.

Thanks for your help Jeffrey.

Do let me know if you guys come up with anything. I have an appointment booked at the genius bar next week to see if they can put Lion back on my system. Hopefully that will stop it from happening.
I think I'll wait for a little while before upgrading to mavericks again.

Andy
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Excellent. Thanks. I will let you know what I find out. Hopefully early next week I can get everyone's heads together.
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Barbara Goolsby

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Hello! I have the exact same problem as described by Andrew Forshaw. I have a 2011 MacBook Pro with OS X El Capitan and Adobe PS CS6. I did experience the shortcut problems first with PS CS5.2 after upgrading to OS X Yosemite. Then upgraded to PS CS6, continued to have shortcut issues. Upgrading to OS X El Capitan didn't change a thing. The keyboard shortcuts worked in safe mode. I don't know where the issue lies or how to fix it. Please help!
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Caio Oyafuso

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Martha Dean

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I just upgraded to Mavericks. I am on CC and having the same issue.
Keyboard shortcuts no longer work in Photoshop. Example: Command + Spacebar just gives me the pointer instead of the zoom.
PLEASE help. This is very frustrating.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Martha, that sounds like a different issue. Are you using a Wacom tablet? Does the problem happen after brushing a bit?
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Martha Dean

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No Wacom tablet. It does not matter what I do - I have changed tools, tried using the brush then tried it, tried other tools, switched and switched again. The Command + Spacebar to zoom simply - Does Not Work.

Oh, and BTW - having the SAME issue in Illustrator!

NOT happy. I use Photoshop and Illustrator every day and this shortcut is one I use a lot. I am with you Andrew - will go back to Mt. Lion. That DID work.
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David, Official Rep

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Hiya Martha,

Are you using the Dictation application? That little app can co-opt keyboard shortcuts and text in general.

Thanks,
David
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Venture 1 South Woodford

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Here's my description of the issue, screen recorded:

https://www.youtube.com/watch?v=X0j3BN...
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Andrew Forshaw

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That's exactly the problem!

Again, the only solution thus far is to retrograde the system back to the Lion family.

A
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Venture 1 South Woodford

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The issue didn't seem to happen on earlier versions of Photoshop CC. It only started happening recently, and not straight after the Mavericks update. The first issue was a sort of freeze in Photoshop that affected the whole app, together with high CPU usage. That issue seems to be gone now since 14.1.2. But this new issue was introduced that I'm pretty sure wasn't present in the previous version (I was on 14.0.0 and this particular issue wasn't present).
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Andrew Forshaw

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For me, I never experienced this problem on CS6 before updating to Mavericks.
I was previously running lion and I can say with a degree of certainty that this was not an issue.
I use photoshop daily and this command all the time.

A
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Paul Mckay

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For me it's all post Mavericks.

I experience the issue intermittently when I'm trying to change the size of the paintbrush or change tools using the keyboard. All keyboard shortcuts become unresponsive. I can work around it just by tapping with my stylus anywhere on the screen which allows me to get working again, but wow, it's really frustrating.

My wacom drivers weren't fully up to date but removing and updating them did not cure the issue unfortunately.

I have iMac with 16GB RAM and fusion drive + Wacom Intuos 3

Not sure if this is a common factor but I also have a dual monitor setup.
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Giselle Barranco

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I'm experiencing the same issue as Paul, and as this topic and this started ONLY after upgrading to Mavericks.
I have a MBP, 16GB RAM and a Wacom Bamboo Create tablet, when I'm working on Photoshop CS6 (plus using brush) there's a moment when Ps will freeze for a second: the keyboard shortcuts won't respond and the only way to work again is by tapping with my stylus anywhere on the screen as Paul said as well. And sometimes after this Photoshop will get a little bit slow, can't understand this since my mbp is almost new (mid-2013).

As Paul, I've updated the wacom drivers and even removing them and re-installing everything but nothing worked whatsoever. There was an update for Photoshop these past few days and I thought this could be solved, sadly nothing at all.
Still waiting for a solution cos I work all day on Ps with my wacom and I have to encounter this problem as well all day. It's infuriating.
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Han

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Yes, Im noticing the slowdown in PS too, in addition to key commands failing randomly. Everything stops working, then all of the sudden I see a flash of all they commands I made, like it's finally catching up. There is stutter with drawing too at seemingly random times.

Im working on a brand new iMac 27" i7 (32Gb RAM) with a factory clean install of Mavericks and Adobe CS6. All software, including Wacom driver is up to date.

I can't do my work like this. Why did this new computer have to come with Mavericks pre-installed? Mountain Lion is apparently not supported on the new iMacs, so Im seriously stuck here.
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Giselle Barranco

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So I got tired of this issue. My Ps started to slowdown even more with a recent Mavericks update and my productivity decreased a lot. When using my wacom and brushing here and there, when I use a keyboard command like Command+Z it won't work (as Venture 1 shows on the video) and then Ps will slow down and use a lot of memory. I disabled and enabled lots of things, checked the performance and whatnot, but this is going nowhere and as I depend of working on Ps illustrating all day, decided to go back to Mountain Lion.
So far this is the best solution, as I downgraded the OS everything worked just perfect, no freezing, no beachball spinning and the brush+wacom+Ps behave like an angel. Now I'm in love with my MBP again (I even started to shout due to frustration on Ps+Mavericks) but right now we are best friends again.
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Venture 1 South Woodford

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Is anyone making progress towards fixing this issue? I have nothing more to post about it as I can't describe it better than what I've already read here. If there's anything I can do to help or speed up the process I would love to...

I really hope this gets fixed very soon as it makes Photoshop feel like a pre-beta release. It's silly how we buy these expensive computers, tablets, software only to have it behave like this. I don't know whose fault it is but I'm sure that even if it's Apple/Wacom's fault, they will listen more to Adobe than to us. So please do something!
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Chris Cox

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We're continuing to work on it, and work with Apple and third parties to get their 10.9 bugs resolved.
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Venture 1 South Woodford

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Thanks for the update, that's great!
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Susan Scott

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Yes, thanks to the Adobe team for listening and being on top of it!!
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claclac

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Glad to hear this is being worked on. I am having similar issues since upgrading to Mavericks. Will probably go back to Mountain Lion until this is resolved.
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Andrew Forshaw

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I have since reverted back to Mountain Lion and have experienced none of the same problems since doing so.
I see this as the only fix for now.

Will see if anything comes out of adobe's investigations into this issue, but won't be upgrading again for a while.

A
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Alexander

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Same issue. KB shortcuts do not respond. Working with an old Wacom ET-0405A-U
Such a shame this issue is so annoying
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Paolo Rinarelli

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Hi all,

same issue here since upgrading to Mavericks.
no Wacom tablet, I only use the old one-button Apple mouse.

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David, Official Rep

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Hi Paolo,

Are you running any other applications which might capture certain keyboard shortcuts? Dictation is one and many screen capture app are others. Often such apps are so busy "helping" that they effectively hijack the keyboard input.

Thanks,
David
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Paolo Rinarelli

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Hi David,

no other applications running.
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David, Official Rep

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Hey Paolo,

Another application does not have to be running in order to cause a problem. Most screen capture apps have certain keystroke combos which cause them to take over keyboard input, for instance, but do not appear to be running and do not appear in the doc. See Jeff Tranberry's post, above, with the System Preference screenshot. I would check that as well. Most users who I had done a troubleshooting session on this didn't realize that their sidecar app was active either. If you want, I might be able to do a web-mediated screenshare with you later this afternoon (it's noon for me; I'm in California/Pacific Time).

Thanks,
David
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Paolo Rinarelli

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That would be great.

Thanks in advance

Paolo
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Han

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Any progress on this? I just got a new iMac with Mavericks pre-installed andI can rarely use Command+Z in Photoshop. Nobody can work like this in a professional setting.
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brian tisza

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This reply was created from a merged topic originally titled
Keyboard issue with Photoshop in Mavericks.


just upgraded to Mavericks, updated CC same day. Having issues with keyboard responsiveness in Photoshop. Applications become unresponsive for several seconds, cannot change brush size, cannot zoom. Have to escape app then go back to photoshop in order to get program to respond. system is up to date, keyboard plugged directly into tower.
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David, Official Rep

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Hi Brian,

Are you using a Wacom tablet? Are you using the Dictation application that comes with Mavericks? Both can be troublesome...

Thanks,
David
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Susan Scott

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This reply was created from a merged topic originally titled
Brush tool freezes constantly after upgrade to Maverick.


After upgrading to OSX 10.9 Photoshop tools freeze up constantly. The most frequent occurrence of this freezing seems to be when I hit the bracket keys to change the size of my brush. If I click on another tool and back to the tool I'm using (usually the brush, clone or healing) it will return to normal. This seems to happen about every five to fifteen minutes. I can't use the keyboard to switch tools. We have this happening on two identical computer set-ups (as below):

Photoshop CC 14.1.2 x64 — 27 in. iMac 3.4 GHz Intel Core i7 — NEC PA271W as main display — Graphics card: NVIDIA GeForce GTX 680MX 2048 MB — 32 GB Ram - OS: Maverick 10.9
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David, Official Rep

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Hi Susan,

Are you using a Wacom tablet? Are you using the Dictation application that comes with Mavericks? Both can be troublesome...

Thanks,
David
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Susan Scott

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Yes, a 9x12 Intuos 3 with a freshly updated driver: MacOSX - Driver 6.3.7-3 (10.6x - 10.9x). Not using a Dictation app or any other new Mavericky things. The only open apps are PS, Bridge, Mail and Safari. Thanks!
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David, Official Rep

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Hi Susan,

It's like that the driver is not compatible with Mavericks. We have had MANY problems with Wacom tablets and their associated sidecar apps hijacking keyboard commands. I am trying to follow up with Wacom, but I would suggest you do the same; as a customer you are likely to have a different reception than I am.

Thanks,
David
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Susan Scott

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Hi David,

Interesting... We aren't thinking it's tablet though because the brush/keyboard freeze is happening on an identical computer station that is not using a Wacom (ok so not exactly identical...but that's the only difference) I wonder how many others are experiencing this problem without using a Wacom.
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David, Official Rep

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Howdy Susan,

If you'd like, we can do a web-supported screenshare and try to get to the bottom of your problem this afternoon (sorry, meetings all morning -- I'm on PST). We can easily and reliably reproduce this with Wacom connected but no luck without one. If you have a different scenario, then perhaps the bug is an OS problem or even with PS. But we'd need more data. Please let me know if you want to do this.

Thanks,
David
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Susan Scott

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Yes, we definitely have it happening on a computer without a Wacom. It's a little less tenacious but definitely happening. In my biased opinion, I think it's the OS, but kind of hope it's PS because you guys are so much better with support than Apple. I am in PST too and may have some down time this afternoon but I do have some deadlines to meet... maybe talk later today? Thanks so much David!
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David, Official Rep

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I'll shoot you some email and we can go from there, Susan. 8-)
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Martha Dean

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Ok, so here is an interesting update. I had been working on my laptop because I had been traveling for some time. I finally got things set up at home again, plugged in my external keyboard and (so far) things are working normally. No logical explanation but I am ok for now.

It is nice to NOT have to think about those keyboard commands that are so much habit now. Would be nice if Apple and Adobe could figure out where the issue lies, as I too was ready to dump Mavericks and go back to Mt. Lion so I could work. I'll post if I experience problems again.

BTW - not using dictation or currently using a Wacom tablet.