Photoshop: Keyboard shortcuts stop working (PS CS5.1 - Mac OS 10.7.3)

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  • Updated 7 years ago
  • (Edited)
I'm finding that keyboard shortcuts constantly stop working. For example, V does not select the Move Tool, T does not select the Type Tool. I can't even use Command + Q to quit and restart when this occurs. This happens to me several times a day! I'm not the only one on my team who sees this crop up all the time.

I'm using Photoshop CS5 V12.1
Mac OSX 10.7.3
on a Macbook Pro 2011 2.2 Ghz Intel Core i7, 8GB RAM
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Charlie McCulloch

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  • frustrated! Grrr

Posted 7 years ago

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Charlie McCulloch

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Update: Now even manually selecting Menu > Quit doesn't work
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Charlie,

Few questions:

If you get into this state, does hitting the esc key then the letter V select the Move Tool?

Do you have any extension panels active? (Mini Bridge, etc)

Any 3rd Party Photoshop plug-ins installed?

In OS system utilities installed? (Listed under "Other" in OS Xs "System Preferences")
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Charlie McCulloch

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Oddly enough I haven't seen this bug for a while after I posted this. It's just occurred now - to answer your questions:

Hitting ESC then V does not select Move

Only active Extension Panels is Links (though not in use on any of the open documents)

No 3rd party plugins other than Links

Other in System Preferences:

AirDisplay
Bamboo
Connect360
Control!
Flash Player
Xbox 360 Controllers
Wacom Tablet

Thanks for your help.
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Brett N, Official Rep

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Intermittent behavior such as you describe is generally caused by applications running in the background. Try using Photoshop When nothing else is running (Use the Force Quit menu to verify open apps, but this does not check for background processes, you have to use Activity Monitor for that). You can also try running Photoshop while in Safe Boot (hold down shift at computer startup).
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Charlie McCulloch

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Unfortunately running Photoshop on its own is not an option for me, but thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sure. But I think what Brett is suggesting is a way to narrow down a specific culprit/conflict. If we, or the conflicting utility's author, don't have steps to reproduce the issue, there's no way to try address it.
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Charlie McCulloch

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This bug occurred again just now - so I Force Quit everything but Photoshop and Activity Monitor, but my keyboard shortcuts are still not working. I also quit every process that I know is not from a built in OSX app in the Activity Monitor. In addition I now can't click and drag documents around in Photoshop either.