Photoshop: Keyboard Shortcuts not working randomly, Windows runs out of memory

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  • Updated 3 years ago
  • (Edited)
Sometimes Photoshop CC has some problems with keyboard shortcuts.
Unfortunatelly this issue appears randomly, so it is hard to say, if there are certain conditions, which might cause this problems. After I restarted PS shortcuts work well.

Another problem is that Windows sometimes pops up a message (not verbally):
"Windows runs out of memory. Close Photoshop immediatelly!".
If I go the taskmanager I can see that PS occupies less than 4 GB approximately and that there are about 11 GB still free. On my workstation there are 16GB installed, I assigned 6 GB to Photoshop in its settings. So actually this shouldn't be a problem.
(Win 8.1 64 Bit, 16 GB RAM, PS is installed on a SSD Drive with enough space available)
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Günter Nebl

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Posted 3 years ago

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David, Official Rep

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Hiya Günter,

My guess as to why you have the first problem is that it is probably related to the second one.

If you're running out of memory the way you describe, it's not at all surprising that the app behaves oddly.  What I would be concerned about, however, is what's going on with your machine's memory.  Based on what you are describing, it sounds like ANOTHER application is hogging your memory and not releasing it correctly.  Your report is NOT something we've been hearing at all nor seeing internally, so it's almost certainly specific to your setup.  Moreover, your Task Manager info backs up what I'm suggesting.  You might want to look at what other apps you have running for the cause of the second problem.  Once that's solved, the first one should probably disappear as well.  If not, however, feel free to ping me back here and I can look into it with you.

Thanks,
David
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Günter Nebl

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Thank you David for your quick response.

My problems with PS described above are most of the time separated from each other, respectively this is not eye-catching.

First issue:
I love PS shortcuts and I use them nearly permanently (who doesn't? ;-)).
But sometimes when I hit, let's say "B" for Brush (I've installed a german version), I can see that PS switched from the prior selected tool to the brush tool.
So far so good.
By typing "#" on the keyboard in order to increase the brush size or "i" for the color dropper tool PS switches back to the "moving tool".
After I restarted Photoshop and continue work it may happen that this error doesn't occur for hours, maybe days.
Maybe this is due to a issue with my grafic-tablet driver or my graphics adapter driver?

Second issue:
The problem regarding lack of memory occurs from time (not always) to time if I open Bridge and Lightroom simultaneously.
But:
Nevertheless there's enough RAM-memory available, whenever this happens.
As I can see here it is possible to attach an image.
So I'll attach some screenshots of the dialog box and the taskmanager.
But be patient please - it can take a couple of days until this error occurs.

Surprisingly I don't have these problems on the same PC with PS CS5 (I use it sometimes with my "old" plugins which only run under 32 bit) at all.

I also resetted my PS configuration a couple of times without any success.

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David, Official Rep

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Howdy Günter,

Sorry for the delay -- this email got lost in the shuffle.

First Issue -- this sounds like an issue with your tablet.  We do have spring-loaded shortcuts, which allow a tool to temporarily change if you hold down the key.  So, you can click B for the Brush tool, paint, then click (AND HOLD) Z for the Zoom tool, use it, and when you release Z, you'll be back to the Brush.  Having tools incorrectly change is often a problem with tablets intercepting the commands incorrectly.

Second Issue -- You're running both of these on what OS?  Do you have a ton of images in the default folder?

Thanks,
David