Revel: Can't find photos

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  • Updated 4 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Revel - Transition | End of Life

I simply want to view my photos. Whoever changed the name and format really screwed it up. It is more complicated hard to pronounce REVEL however you say it and I can't even find my photos.
It's really simple to do. Just have a botton which says, : See your Photos". I don't want to have to search all over the place just to pull a picture.
Please tell me how to view my Pictures. I do believe this is what it is all about or is it to sell or advertise something? Now that you have taken me photos, how do I get them back?
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Daryl OBarr

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Posted 6 years ago

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Pattie F., Official Rep

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Official Response
Daryl-

Are you looking for photos that you had stored on photoshop.com? That service was discontinued in August.

During the transition period (Feb-Aug 2013), users had the option to opt in or opt out of having their photos migrated to Revel, another cloud sharing and storage service. If you allowed your files to migrate, then you can go to adoberevel.com and login using the same email (adobeid) and password you used to use on photoshop.com. You can also install an app for mac, iphone, ipad, itouch, or windows 8.

Revel accounts are free unless you choose to purchase revel premium, which allows unlimited uploads.

You can find many useful links and details at this site:
http://forums.adobe.com/community/rev...

Pattie
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Mackenzie Leland

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This reply was created from a merged topic originally titled
Photoshop.com / Revel: Where'd my pics go?.


I haven't logged into my photoshop.com account in a while, like months. Where have all my pictures gone? Are the albums I made months ago still available and if so, how do I find them?
Thank you!
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Pattie F., Official Rep

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Official Response
Makenzie

Photoshop sharing and storage was discontinued this summer. Emails went out to all users in February. If you did not opt out, then your jpg photos migrated to revel. Revel is an alternative to Photoshop.com that was offered since photoshop.com was going away. You have 64 photos in revel. You should be able to login using the same email you use for this forum and the same password as before to see these files and continue in Revel.

you might find these links helpful:

Getting Started with Revel:
http://www.adobe.com/support/revel/ge...

Revel Forum FAQ's:
http://forums.adobe.com/community/rev...

Pattie
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Daryl OBarr

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It worked , then they fixed it !! all that work putting my photos together then they fixed it !! Haven't seen my pictures in 3 years. How do I revive this mess?
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Glenyse H, Employee

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Hi Daryl,

If you go to adoberevel.com and sign in with the same credentials you used for Photoshop.com you should still see your images. Unless you opted out of the transfer they should be there.

Best regards,
Glenyse
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Daryl OBarr

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With so many companies being bought and sold, changing their rules and formats, how can Adobe even thing that all the changes are read by all users.
One day Revel took all of my photos off of my computer and then ask that I pay to get them back is extortion , plain and simple.
I now have two hours reading how to retrieve my photo's. It could be very simple but Revel insist on making this situation a complicated IT issue.
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Glenyse H, Employee

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Hi Daryl,

Revel is a free service unless you choose to sign up for premium service. Unfortunately, you can only download images one at a time from a browser. I would recommend if you have a Mac to install the Revel Desktop for Mac which is a free download. Then you can download all your images at once. You can also do a batch download onto your mobile device.

Best regards,
Glenyse
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Delia Colon

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Hi Glenyse... I had no prior notice and therefore KNOWLEDGE that photos in Photoshop would be migrating to Revel!!! So I guess that is where all of my pictursa are.
I would like to get them back so as to be able to see them. To me they are a treasure.
Please tell me how to do that. I own a Mac Book Pro.
This whole issue is most distressing.
Thanks,
Delia
I am very confused and irritated.
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Glenyse H, Employee

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Hi there,

Go to adoberevel.com from a browser and sign in with the Adobe ID that is associated with your account. Your images should all be there. If you want to download them - and since you have a mac - I highly recomment downloading and installing the (free) Revel Mac Desktop. With the Mac app you can do batch downloads - a browser can only download one image at a time.

Glenyse
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Nancy Simon

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None of these answer my question. I followed everything on the email I got and I made an album out of the pictures I found, but then more of my pictures showed up and I would like to have them, but it will not let me make an album. Everytime I try all I get is the first album. So why do my second group show up with no way to make an album. And where are they going, since you are getting rid of all of this. I am most displeased.
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Glenyse H, Employee

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Hi Nancy,

I need just a bit more clarification. What email are you referring to? Also what OS are you running?

Best regards,
Glenyse
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Nancy Simon

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I use Microsoft Outlook.

This is the message I received from you all.

From: Adobe Revel [mailto:noreply@adoberevelmail.com]
Sent: Thursday, January 14, 2016 7:05 AM
To: Nancy Simon
Subject: Important reminder about your Adobe Revel account

We’re transitioning Adobe Revel to the Creative Cloud Photography plan.
To ensure future delivery of email, please add noreply@adoberevelmail.com to your address book, contacts or safe sender list.

Act now to move from Adobe Revel to the Creative Cloud Photography plan.
Dear Nancy,
This is a friendly reminder that Adobe Revel will no longer be available after February 23, 2016. This is the last day you’ll be able to sign in to the Revel app or access your photos and videos.
Members tell us that the Creative Cloud Photography plan — which includes access to Adobe Photoshop CC and Lightroom CC — is the best solution for organizing, editing and sharing their images. Lightroom works on your iOS and Android mobile devices, so you can access all your images anywhere you are — just as you could with Revel.
To get started with the Creative Cloud Photography plan, download your Revel photos and videos and import them into Adobe Photoshop Lightroom.
If you used Revel exclusively on your mobile device and still have copies of your files in your camera roll or gallery, download Lightroom for mobile to get started.
If you no longer have copies of your Revel files on your device, use our Download tool to download them to your computer.

Download your files now

To learn more about transitioning from Adobe Revel to the Creative Cloud Photography plan, accessing the 30-day trial, and moving your files to Lightroom, visit our blog post.

Sincerely,

The Adobe Revel team
________________________________________
Adobe, the Adobe logo, Creative Cloud, Lightroom, Photoshop and Revel are either registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.
Terms of Use Privacy Policy
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Glenyse H, Employee

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Hi Nancy,

Thank you for letting me know which email you were referring to. Yes, the Revel service is going away on Feb. 23. We are requesting folks to download all their images by then.

I personally feel that email is confusing. I'm going to give you the steps to download all your images onto your desktop.

1. From a browser on your desktop go to: www.adoberevel.com/download. Select the appropriate OS button (I'm assuming you have Windows as you use MS Outlook)
2. Select to Save that file in a folder. It will probably by save by default to your Downloads folder.
3. Once the zip file downloads you'll need to fully unzip it. Unzip it in a folder you create on your desktop specifically for downloading your images.
4. Launch the Adobe Revel Download app and log in using your Adobe ID and password
5. Click "Choose a destination" and point the downloader to a location that can accommodate the size of the library or libraries you want to download
6. Click "Download" Your library will be downloaded to the location you specify

I would recommend reading the Revel FAQ here for more information:
http://feedback.photoshop.com/photosh...

Glenyse

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