Lightroom Classic: Files not found, external drive duplicated macOS Catalina 10.15.1

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  • Updated 8 months ago
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Just updated IMac to newest Catalina version 10.15.1 soon after got a message upon trying to open Lightroom classic cc that Catalog was incompatible and needed to be updated and there would be no way to reverse it. Scary but since I back up often and couldn't even open my lightroom program...I had no choice. After updating catalog to "be compatible" My file paths have changed the way it is handling my external drive. It is now showing a duplicate for the same drive.  The duplicate no longer shows "/volumes/" in the file name/path on my latest import??? Along this all my old files from the original drive, are greyed out and on in develop module giving me the "file not found". If I try to locate it, by folder I still can't work on it in the develop module unless I find each file, one by one. PLEASE HELP! I am a professional photographer that pulls from my archives for content, etc. I cannot located these files one at time. How can I fix this? What is causing this?
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Cyndi hathaway

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Posted 8 months ago

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Brittany Knight Bennion

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Same thing happening to me. From what I'm researching, there is serious compatibility issues between Catalina and Adobe right now. Don't know when they will solve this issue.

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David

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Same thing here as well, I have a Photography business that is being hampered by this.  Same issue Cyndi describes...particularly when using LR Cloud.   I have resorted to my LR Classic desk top in the interim...until this compatibility issue is resolved.

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Victoria Bampton - Lightroom Queen, Champion

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Can you share a screenshot of the Folders panel please Cyndi? That way we can visualize what you're seeing. I suspect there's a couple of different issues going on there.
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Cyndi hathaway

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Cyndi hathaway

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Above  the original drive all the greyed out folders  "file not found" and now you see the other "cyndiexternaldrive" at the bottom files I have uploaded or "located" since update.   
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Richard Hix

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I had a problem after running Catalina for almost a month with no problems.  The problem occurred after updating to LR 9.  After almost a couple of hours chatting with Adobe tech support, the tech said there are know problems with LR 9 and Catalina.  He rolled my LR back to version 8.4.1 and everything works again.

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Cyndi hathaway

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 My issue is that I wasn't even able to launch, Lightroom w/o the upgrade...so it left me no choice.   I tried going back to previous catalogs and upgrading different saved versions.   That seemed to help me a little. It is still showing two different versions of the same external drive.  However now I am able to "locate" the file and it is locating the entire folder  of files bringing them over, instead of one file at a time.   This is an improvement, since I first posted, it would only locate a single file at time.  Adobe has reached out to me, but I am not comfortable with any risk, to lost work done on images, in my catalog.  In theory I would be able to locate each folder, and it would move it over. Still a huge task, but better than each file.   The problem lies in the way the external drive is handled.

  Before If you went to the info for each file it would read for example:  

 "location: /volumes/cyndiexternaldrive/2019/cull1/2019/2019-09028/yp4a5448.tif" 

After update the "volumes"  is no longer included in the file.   So it says file cannot be found.   Since external drives are no longer being handled as volumes, it created a new drive on my most recent upload, files now read like this below.  Once files are located, the volumes is removed.

now reads:
  "location: /cyndiexternaldrive/2019/cull1/2019/2019-09028/yp4a5448.tif" 

 
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Victoria Bampton - Lightroom Queen, Champion

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Ok, I can see a couple of ways we can sort this out, but you mentioned that Adobe's reached out to you? I don't want do complicate matters by interfering with the instructions they're giving you.

As long as you have catalog backups, there should be no risk to the work you've done, but if they tell you something silly like synchronize the folders or import everything into a new catalog, put your hands over your ears and run back here. :-)
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Cyndi hathaway

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Thanks I wouldn't say exactly I was working with adobe...LOL.  Im not at all tech savvy and kinda panic when  scary windows pop up. So not really committing to" test out solutions" , just not the right person for that job.  That said this Catalina update has wrecked my entire computer...every time I try to open an application, its not recognized and tons of updates, even down to my printer.    

This is my busy month, so making any major fixes over the next 3 wks just isn't something I have time to play with, especially with clients needing images for Christmas cards.   

For now I am working around and using my hard disk, since that seems to be normal and unchanged.  Even as of last night, my folder panel looked different AGAIN!!  Now the folders on my external drive are no longer greyed out, but the images will not show in library or develop modules and says file not found.  Before folders were greyed out, but images still showed in library module?  

Im wondering if Adobe is trying to fix something and that is why it changed?
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Victoria Bampton - Lightroom Queen, Champion

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It sounds like you've declined some of Catalina's new security privileges along the way. One immediate thing to check is Go to System Preferences > Security & Privacy > Privacy tab > Files and Folders and make sure that Lightroom has permission to access the desktop and other folders like this:


That rules out one really easy safe one that won't do any harm.

Beyond that, we'd just need up to date screenshots to see where we're up to.