Elements: I have only been given a download for Windows. Where would I get the Mac compatible version?

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
I've just paid for Photoshop Elements but there only seems to be a download for Windows, which doesn't work on my iMac. Where would I get the Mac compatible version?
Photo of Louise Halpern

Louise Halpern

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15254 Posts
  • 2196 Reply Likes
I'll have an agent reach out to you to get you what you need.
Photo of Ronald MacLean

Ronald MacLean

  • 3 Posts
  • 0 Reply Likes
I made the same mistake but Adobe replaced it with what is said to be Mac compatible. However I am not convinced that it works fully with OS Sierra. I have tried the help chat a couple of times without any joy so far. I think that Adobe will be working on this because at present Elements 15 does not provide good printing control for Mac although it seems to do so for Windows. I am waiting for Adobe to let me know when this is available in an update.
Meantime I wish they would stop sending the same sales offer I purchased. I was happy with 14. Perhaps the problem has been the change to Sierra from El Capitan but I do not know.
It would be good to hear more from the Sr.Product Manager, please.
Photo of Sandeep Singh

Sandeep Singh, Official Rep

  • 107 Posts
  • 18 Reply Likes
Hi Ronald,
The fix for Print crash in Photoshop Elements 15  is available in Photoshop Elements 15.1
You can install Photoshop Elements 15 and Update it. 
If you would need more help, please reply to us.
Photo of Louise Halpern

Louise Halpern

  • 2 Posts
  • 0 Reply Likes
Sorry, I don't know what you mean by 'Print crash'. I have just paid to buy elements for the first time and the only option it gives me to download, is for windows. I can download it, but I can't open it on my iMac. Are you saying I can install a different version of elements for free, and if so, where do I get that?? I need to get this resolved quickly. At the moment I have paid for something I can not use. Thanks.