Just installed LRcc last week now it won't load when I click on icon.

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  • Updated 2 years ago
  • (Edited)
Just installed LRcc last week, worked perfect, went on vacation, came back now it won't load when I click on it, just an endless pie rotation, I've shut down and started up several times but it won't load. OMG, so frustrating. Help.
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Dawn Kotch

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  • frustrated

Posted 2 years ago

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Rikk Flohr, Official Rep

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Hello Dawn,

Let's reset your preferences file and see if that cures it. Hold down [Alt/Opt]+[Shift] and launch Lightroom. You should see a dialog that mentions overwriting your preferences. Do this.  If you do not get a dialog, then we will have to investigate further. 
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Dawn Kotch

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Thank you so much for responding....
okay I did get the dialog box,  and did as you suggested....but it still won't open...endless pie circles
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Rikk Flohr, Official Rep

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Dawn,

I would recommend an uninstall and a reinstall at this point.  Uninstall the App. Reboot. Install the App again from the Creative Cloud application.  Your catalog should be fine through the process.