Lightroom Classic: Error - JavaScript not enabled

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  • Updated 4 months ago
  • (Edited)
Why do I keep getting a dialog telling me that Javascript is not enabled? It is - your Javascript website says so, and my Opera browser says it is enabled!!  
What with this and repeated requests to sign in, it is getting silly!

Bob Frost
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Robert Frost

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Posted 4 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you getting the error when going to https://lightroom.adobe.com/? Or somewhere else?
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Robert Frost

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Hi Jeffrey,  Since it was Sunday morning and I had nothing to do, I uninstalled all Adobe programs (LR, PS, Br, ACR, AcReader, and CC desktop. Then I ran the ADobe CC cleaner, and as usual it only cleaned some stuff, despite me checking 'All'. So I then did the rest manually, deleted all Adobe files and folders (x64 and x32), and then went through the Registry searching for Adobe and deleting most of the entries.
Reboot.
Installed CC desktop, logged in, and then installed LR classic, PS, and Br. I ran Lr classic from a desktop shortcut (as usual) and LR immediately asked me to login again, and then showed the Javascript dialog. I logged in again and told the Javascript dialog to 'Try Again' and both went away. I don't know why I had to login to LR when I had already logged in to CC Desktop to install LR. And I don't know why the Javascript dialog appears in LR.

Usually this all happens again every few times I run LR classic. It never used to. My licence is annual, paid up to next November, so what is going on?

I hope the uninstall/reinstall might reduce the number of logins, but we will see tomorrow.

Win10 1809 latest.    Opera browser latest. Why does LR classic need a browser?

Bob Frost
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Carlos Cardona

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Is it JavaScript or Java? They are different. The former is in your browser, the latter gets installed as an app. Mac or Windows?
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The Map module and few other interfaces uses an embedded web browser. I’ll need to check with engineering too see what might rigger this. I suspect it might be antivirus or some similar utility which may Abe blocking it.
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Robert Frost

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I think I've solved the frequent log in problem - you store a cookie 'adobeid-na1.services.adobe.com' after a login, and if I run my cookie cleaner (CCleaner) it normally removes it and I have to login again!!! I have now told CCleaner to keep that cookie and hopefully I shall not have to login again for a while. We'll see!!??

Bob Frost
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Robert Frost

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No that is not the whole story. That cookie seems to store my login email address, but after cleaning something else is deleted that stores my password, so it seems!!
Grrrrr!
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Robert Frost

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2 hrs later! Problem solved!!!
After excluding items one-by-one from CCleaner, the one that causes the password problem is 'Network Passwords' under Windows Explorer. With that and the Adobe cookie excluded from cleaning, the login screen does not appear so far, neither does the Javascript disabled dialog.

Bob Frost
(Edited)