Photoshop: "Zoom With Scroll Wheel" does not always work

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  • Problem
  • Updated 5 months ago
  • (Edited)
Photoshop CC ver.14.2.1x64: Preferences: General: "Zoom With Scroll Wheel" does not always work even though option is checked. Going into preferences and unchecking and rechecking the option does re set it for a while but eventually the option will stop working again. "Zoom Resizes Windows" does not work at all even though the option is checked. Both of these bugs have been present in every version of PS that I have had since PS 5 extended and on multiple computers.
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Jason Webb

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  • frustrated

Posted 5 years ago

  • 2
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Jason,

I haven't heard of these issues before. What OS/version are you on?
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Jason Webb

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currently, Win 7x64 but the problem goes all the way back to Win NT and to Win 8x64. I've had this issue for many years across multiple OS, computers and versions of PS. I can only assume it is an issue with PS
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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"Zoom Resizes Windows" is disabled with Zoom with Scroll Wheel by design.

http://feedback.photoshop.com/photosh...

The cursor needs to remain over the window for the function to work - so if the window resizes such that it's no longer under the cursor - the zoom would stop working.

Zoom with Scroll Wheel should work otherwise to zoom the image in other cases. Do you have reproducible steps for when it stops working? If we can isolate steps, we can investigate that issue.
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Jason Webb

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Yes, the cursor is over the "window". I assumed that would be understood.

I assure you, I would not write this up as a bug if it were "user error". Just a little background, I've been in software development for over 15 years so I do my best to try to debug a potential issue myself. Like I said, this has been an issue across multiple versions of PS and across multiple computers. It's always been more of an annoyance than anything else, so I've never bothered reporting it. Over the years, I've watched other artists work and rarely do I witness others actually using the wheel (they usually use the "zoom tool" or keyboard) so I assume I am in the minority in terms of actual feature usage. I assure you, this IS a bug.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Jason, I'm giving you the reason why "Zoom Resizes Windows" is disabled with Zoom with Scroll Wheel by design.
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TangCanada

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I can confirm that this continues to happen with the latest Photoshop CC as of today v 19.1.0 -

Zoom with Scroll Wheel works intermittently, it has to be clicked off and on in preferences then it starts working again.

Because it is random and just happens suddenly I cannot always be paying attention to what causes it or steps leading up to reproduce... It is a bug.
(Edited)
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rlmillerphoto

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I have this issue too. Sometimes hitting the ESC key to exit an accidentally selected menu or switching tools brings it back but I can't get it working again today. Very annoying
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TangCanada

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Any updates or a solution to this bug? Very annoying when the scroll zoom stops functioning in the middle of an operation. Is Adobe ignoring that this bug exists?
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John Herzog

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This happens to me too.  Extremely annoying.  Using the most recent version of cc
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Lykel Macaranas

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This is what I did, And it worked for me.

Save all your work then close Adobe PS > (WINDOWS + R) > (TYPE) "%appdata%" > Adobe > Adobe Photoshop CS6  >  Adobe Photoshop CS6 Settings > (DELETE THE) "Adobe Photoshop X64 CS6 Prefs" file.. Then re-open photoshop
(Edited)
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TangCanada

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This wont solve the problem... its a bug.

And really is way too much trouble than its worth having to go through prefs and set everything again and PS will stop scrolling again soon enough.

Clicking off and on in preferences starts it working again but is a real pain in da azz to do that every few mins.