Elements: It has been over 24 hour why can I not download? (it says still processing)

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  • Updated 3 months ago
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will not let me down load????????????????????? still processing 24 hours later
Photo of Jon ANTWORTH


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Posted 3 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Jon,

I'm looking at your account and I see your serial # for Photoshop Elements 16 under your Adobe ID.

You should be able to download from this page https://helpx.adobe.com/uk/photoshop-elements/kb/photoshop-elements-downloads.html and use the serial # listed under your account to activate.

Let me know if this doesn't work for you.