Lightroom: Issues syncing videos with Lightroom Classic CC and Mobile

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  • Problem
  • Updated 3 months ago
  • (Edited)
Video syncing is inconsistent.  Some videos are only showing up only in LR iOS Mobile while others only show up in Light room Classic CC.

  • Lightroom Classic CC v 7.4
  • Lightroom iOS Mobile v. 3.3.0.7E41A6  (running on ios v 11.4) issues reported are seen on an ipad and iphone 6 - identical results
  • Windows 10 PC

  • LR iOS  Mobile  shows 263 photos in the All synced photos, which include 9 videos.
  • LR Classic CC shows 254 photos in the All synced photos and does not show the 9 videos.
  • LR Cloud shows 263 - (254 photo and 9 videos).
  • the 9 videos have auto imported into my collection and into the LT Classic CC catalog and now do reside in my windows 10 PC HDD
  • three of the videos were removed from the synced collection  They are no longer in the Classic CC all synced count,  but continued to exist in the iOS all synced and can be viewed in iOS mobile
  • 6 are new from yesterday and show in the collection, tha iOS all synced, but do not how in the Classic CC all synced

Seems like there is an inconsistency with video between the versions of LR and between what is reported in the various collections

FYI - i use an "Auto Add" collection (iOS Inbox) to auto added photos and videos from the iOS camera roll.  The photos are "auto imported" into dated folders in my desktop catalog.  Seems like the videos are importing  correctly although it did seem to fail on 2 - 1GB video files earlier int he week.  

I have been very happy with this method of getting photos from my iPhone to my LR Desktop, but am now nervous and double check everything before i delete my originals from my iphone's camera roll.
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Dave Hilgendorf

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Posted 3 months ago

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John R. Ellis, Champion

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Perhaps the videos are in HEVC format.  The latest LR Mobile and LR CC can now handle HEVC format, but LR Classic (desktop) on Windows cannot.  

On your iOS device, change Settings > Camera > Formats to Most Compatible. Shoot a test video and see if it syncs to LR Classic properly.
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Dave Hilgendorf

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i have compatible mode set.   there were five videos recorded at the same event.  3 were about 500 Mb and they uploaded fine.  Two were about 1 Gb and those to did not auto add.   I had to manually transfer them to my windows PC.
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Victoria Bampton - Lightroom Queen, Champion

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Ir aounsa like mobile and cloud match at 263, which is what I'd expect.

Classic only has partial sync capabilities, so it downloads videos from the cloud but doesn't include them in its sync count because it can't upload videos or changed video metadata. So that showing 254 photos only also sounds correct (but admittedly confusing). 
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Dave Hilgendorf

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Now today, i'm having trouble getting photos shot on my iphone 6 (iOS11.4) to auto add photos.

I shot 12 photos at an event and they have not uploaded to the cloud.  I shot another single photo and it did not upload.  I shot two photos on my iPad at the same location and same wifi and they uploaded.

i finally powered off my phone and turned it back on, still not uploading.   i shot another photo on the phone and this and only this photo has uploaded and the the original 12 + the one. 

This is getting very frustrating.  I do not want to move to icloud to upload my photos.  I love the whole concept of the two version of Lightroom, but the simplest of things, need to work.

I did not have this issue prior to the latest Classic CC and Mobile updates.

I bought into the idea of monthly subscription cost, but will have to reconsider if we keep having intermittent issues like this.

Any idea what's happening?
.  

update,,,,,  since i restarted my phone, it appears to be working for now.

besides manually adding the missing 12 photos, is there a way to "resync" the shoot?

manually adding 12 is not to bad to cross check and make sure i got all the ones that did not upload, but it would be painful if i had a large quantity.

another point of info that might help you debug,,,,,, when i was shooting those 12 photos, may not have had wifi access and i do not have use cellular turned on.  but moments after shooting the last one i would have been on wifi.
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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So are the 12 photos in the iOS app ok? If not, adding them manually is quite simple, as LR puts a LR icon in the corner of the photos that have already been added, so you don't miss any.
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Dave Hilgendorf

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wow, i thought i had replied..... now my comment is missing, so going to try again,,,, Yes i can manually go in and check to see which photos have or have not uploaded and imported,  But i shouldn't have to.  This is extra steps, do it and audit that all photos have been imported before i delete the photos in the camera roll before my next shooting adventure.  this is not a LR Classic CC issue.  This is a mobile issue and one I don't remember seeing in previous versions.
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Victoria Bampton - Lightroom Queen, Champion

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No, I agree you shouldn't have to, but I haven't seen a flood of reports and it's not happening on your other devices. If I was in your shoes, I'd add any extra photos, make sure they've synced to the cloud (and perhaps back down to Classic) and then delete the app, reboot the phone and reinstall. Hopefully that'll solve it for you.
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dinker dhiman

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Thank u @victoria bampton your words will surely help the one in problem .
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Antoine Hlmn

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... and yet another sync issue with LR Classic...

I can’t believe Adobe thinks the development of sync functions of Classic is « completed »
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Dave Hilgendorf

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ABSOLUTELY AGREE (yes i used caps) see my comment above
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Antoine Hlmn

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(F... some parts of my comments are missing too... it happens a lot this forum)

I said:
It would be like Microsoft saying « Nope, Windows 8 is just perfect as it is... no updates needed, folks »