Lightroom: Issue with Map module in OS X 10.10 (Yosemite)

  • 62
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
On OS X 10.10 (Yosemite), the map in Lightroom's Map module is very slow to load. It takes several minutes before the first part of the map appears, and some parts don't load at all, saying instead "Sorry, we have no imagery here", even though the part in question is on Google Maps. When zooming in or out, it's the same, it takes very long to update.
Photo of Maya Taneda

Maya Taneda

  • 2 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 62
Photo of Steve Long

Steve Long

  • 2 Posts
  • 0 Reply Likes
How come the Map module on ACDsee Pro run through Parallels Desktop works much faster? I'm running it on a Yosemite OS Mac but despite the fact that all Windows programmes are relatively sluggish as you'd expect, the Map module in ACDSee is working much faster than Lightroom 5. I'm guessing that the Lightroom map module will also work faster run through Windows Parallels Desktop than it does in its native installation on Yosemite. Which seems strange!
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 780 Reply Likes
Because in Parallels you are relying on the Windows high level network APIs and only using the lowest level MacOS network APIs, thus bypassing much of the code that MacOS applications would use for network access.
Photo of Thomas Keck

Thomas Keck

  • 2 Posts
  • 0 Reply Likes
Every software that uses Google Maps is working with Yosemite for months - except Lightroom.

Obviously, the interface to Maps has changed in Yosemite. Instead of rewriting some code to fix the problem, Adobe is waiting for Apple to establish the old compatibility.
Additionally, Adobe does not warn its users about the restricted functionality and still sells its buggy software.

Sorry Adobe, this is not acceptable for commercial software.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 782 Reply Likes
Apple is well aware of the regression in MacOS 10.10 that triggered this issue and is actively working on a solution to that OS regression.
Photo of Greg Christie

Greg Christie

  • 27 Posts
  • 6 Reply Likes
While I understand that technical issues need to be resolved with Apple (rightly or wrongly) what I really don't understand is why the Adobe FAQ on Yosemite compatibility still does not highlight this issue after all this time!

Or am I missing something?
Photo of Rod Walters

Rod Walters

  • 1 Post
  • 0 Reply Likes
I just got off a 2+ hour round with Tech support on this issue. They don't seem to know that this is a problem. I do only have a 3mps connection so...

They tried changing permissions for several underlying files and even had to reload the app.

Someone at least needs to inform their tech support. They wasted a lot of my time as well as theirs...
Photo of Benjamin Warde

Benjamin Warde, Employee

  • 483 Posts
  • 72 Reply Likes
Hi Rod,

Sorry you had to go through that. I've passed your comment along to the head of Lightroom tech support.

Thanks,
Ben
Photo of Steve Long

Steve Long

  • 1 Post
  • 0 Reply Likes
Any progress yet? In the meantime I'm finding that ACDSee is working very well and I don't have to rent it. Lightroom Mobile still doesn't allow mobile keyword img tasks, and ACDSee now has layers, another push into Photoshop territory. Is Adobe getting left behind?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13996 Posts
  • 1700 Reply Likes
Please see the replies here: http://feedback.photoshop.com/photosh...
Photo of Steve Long

Steve Long

  • 2 Posts
  • 0 Reply Likes
Guess that's a no followed by a yes then.
Photo of Alan Harper

Alan Harper

  • 412 Posts
  • 81 Reply Likes
Just for it's worth: I installed 10.10.2 and it seems to have solved this problem. A new beta was released yesterday, and it is supposed to be relatively stable: http://9to5mac.com/2015/01/21/apple-o...
Photo of Greg Christie

Greg Christie

  • 27 Posts
  • 6 Reply Likes
The final release of 10.10.2 this morning appears to rectify the issue.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 782 Reply Likes
Official Response
Apple tells us that the OS network stack issue which caused this problem have been resolved in MacOS 10.10.2.
Photo of Allan Pedley

Allan Pedley

  • 48 Posts
  • 1 Reply Like
I for one are very pleased Apple did a rubbish job of the Yosemite launch though i do remain disappointed that Adobe never in the compatibility info mentioned the map issue spent masses of time on this and i would have just waited had i known

Glad its done though
Photo of Gert Snijders

Gert Snijders

  • 1 Post
  • 1 Reply Like
I've just updated my Yosemite to release 10.10.2 and I can confirm on my MacBook Air the Maps to be working correctly now
Photo of Michael Witzorky

Michael Witzorky

  • 9 Posts
  • 5 Reply Likes
I've just updated my Yosemite to release 10.10.2 and I can confirm that the map module is working fine on my macbook Retina - thanks!