Lightroom: Issue with Map module in OS X 10.10 (Yosemite)

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
On OS X 10.10 (Yosemite), the map in Lightroom's Map module is very slow to load. It takes several minutes before the first part of the map appears, and some parts don't load at all, saying instead "Sorry, we have no imagery here", even though the part in question is on Google Maps. When zooming in or out, it's the same, it takes very long to update.
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Maya Taneda

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Posted 5 years ago

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Michael Witzorky

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Thanks for the update - even it sounds not quiet good for all who are facing the map issue.
This Bug was known since more than 4 month as we see in this discussion and it was known by adobe as apple official released 10.10 - but still adobe is official saying there are now known issues in 10.10 with the adobe products - what is actually not true.
So now - after 4 month - the statement is, that apple has changed something (what is exactly the reason why apple deploys a new OS version - if nothing changes it will not need an update) and both sides are in investigation what in detail has changed - and after that it needs to discussed who will fix that - and after that how it will befixed.
Means - after 4 month the only result is that adobe can say that apple has changed something by updating mac os from 10.9 to 10.10. With that pace I think only the next major release will fix the issue and adobe is only temporizing us with some hazy statements.

Sorry to be that rough - but ... no not really
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Martin Rosindale

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Agree with Michael in the previous post - Adobe has been evasive about this issue when it did not need to be. The positive aspect to this is knowing that our data is not actually being mined.
Sorry to be so mean but Ben's explanation should have been posted ages ago and I feel we Mac users who have the Map problem have been treated with disdain.

Ben, it would be appreciated if updates on searching for the fix could be more forthcoming from now on.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Unfortunately, we can't discuss specifics with partner compatibility issues. Rest assured we're working with our partners to try and find a solution. We appreciate your patience.
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Jose Mª Ordaz Sanchez

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This reply was created from a merged topic originally titled Maps module en LR and user name in Masc OS X.

No me funciona el modulo de mapas de LR. Puesto en contacto con el servicio técnico de Adobe me indica que el problema esta en el nombre de mi cuenta de usuario en mi ordenador (Mac, OS X 10.10.1), concretamente en la existencia de unguión bajo "_" en el nombre, indicándome que cambie el nombre de mi cuenta. Al cambiar el nombre de la cuenta (realizado por el servicio técnico de Apple) el problema se agrava pues Creative Cloud no reconoce la cuenta, no sincronizando ni gestionando los permisos.
He vuelto a mi antigua cuenta, dado que prefiero que no funcione el modulo de mapas de LR que la totalidad de los programs LR y PS.
Espero que encuentren una solución al problema, pues el símbolo"_" es aceptado por todos los programas que conozco, incluso es recomendado por algunos como carácter de separación a utilizar preferentemente.
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Jose Mª Ordaz Sanchez

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The LR maps module do not work. Contact Adobe Technical Support tells me that the problem is in the name of my user account on my computer (Mac OS X 10.10.1), namely the existence of an underscore "_" in the name, indicating that I must rename my account. Changing the account name (performed by the technical service Apple) the problem is compounded because Creative Cloud does not recognize the account, no syncing or requesting permission.
I returned to my old account, since I prefer the LR module maps not work that all of the LR and PS programs gone.
I hope you find a solution, because the "_" symbol is accepted by all the programs I know, it is even recommended by some of them as a separator to preferentially use.
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Chris Cox

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No, the problem discussed here has nothing to do with your user name. You may have had a different problem, or the technical support people were confused.
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Dave Roberts

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This information from Adobe support is rubbish. There is a detailed reason in this Blog by Benjamin Warde (Adobe tech guy) as to why the LR maps module does not work.
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Chris Cox

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While the information here is not complete (because we cannot discuss all the details where third parties are involved), it is far from "rubbish".
Or did you mean just Jose's Technical Support response?

Anyway, we are continuing to work with Apple to get this addressed as soon as possible. When we have permission to reveal more information, we will update this topic with the details.
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Dave Roberts

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I was not suggesting, neither is it what I said that the whole forum article was 'rubish' - I was referring specifically to the LRMaps issue being related to the '_' in the user name. I complimented Benjamin Warde for his detailed explanation of what was going on.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. We've reviewed this issue with our support folks so they can provide the correct guidance (based on Ben's explanation).
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alain brunetot

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I have the same problem. Macbook air mid 2012 with yosemite 10.10.1
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Greg Christie

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Just out of interest.

While I am having exactly the same issue described (iMac on 10.10.1 LR 5.7) I found that a severely degraded ADSL speed actually resulted in getting maps (not satellite). As once as I reestablished a full speed connection (around 2 megabits out here in the sticks) we were back to unusable.
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Chris Cox

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Yes, the problem is more complex than initially described (not just dependent on network speed or latency).

Again, we are continuing to work with Apple to get this addressed as soon as possible. When we have permission to reveal more information, we will update this topic with the details.
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Greg Christie

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Oddly enough it is now working perfectly again.
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Sydney Low

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really? not for me.
can you post a screen shot of the working map module?
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Steve Swayne

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Perhaps switching over from using Google Maps to using Apple Maps would help for the Mac version of the Lightroom software?
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Greg Christie

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In relation to my comment above. This is all now working. All modes display and as quickly as they used to given my 2 mbs link. Whether it keeps working is yet to be seen.

For what it's worth, the only thing that has changed from yesterday is that Apple have updated their Xcode development software and I have installed that update (6.1.1).

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Sydney Low

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Nice! Wish mine worked. Are you in Sydney? I'm in Melbourne, and my map module is just black
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Greg Christie

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Ex Sydneysider. In the Hunter now. I'm wondering if the Xcode update patched something...
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Greg Christie

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Alas no more... back to a blank screen!
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giuseppe critelli

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Hello. I am having the some problem :( It's impossible to use the maps. Giuseppe - Italy
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Carl Tengwall

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It is disappointing to see that this problem still is not solved. Could we please get some kind of progress report?

My config is very similar to the one depicted in Andrew Dilley's post from about a month ago.
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Chris Cox

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Again, we are continuing to work with Apple to get this addressed as soon as possible. When we have permission to reveal more information, we will update this topic with the details.
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Tom McCarthy

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I have the same issue... the product (lightroom) is currently only providing me with 90% of the functions I need (10% is Maps!) and this is on going for months... its like going to MacDonalds asking for a burger getting it without tomato sauce and the response from MacDonalds is "its not our fault, its the supplier of the sauce, we are waiting months for them to fix this" and still charging full price for the product, would not happen, and it would be stated before you purchase that there is a sauce issue!!! .... how about a discount on the subscription until its fixed!!!!

http://helpx.adobe.com/lightroom/help...

where is the disclaimer that it doesn't work on mac
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Michael Witzorky

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Dear Adobe, pls be so fair and honest and give us the real answer if you war really working on the map issue!

The issue is well known since more than 4 month and any small company should be able to fix issues of their own Applications in that time frame. For sure, it is a problem of your SW - not Google, not Apple. Any other SW which is using Googlemaps and the new mac os Release is working fine - your SW is not working correctly here - so it is up to you to fix it.

It is up to you to fix it now, because you steadily take money from us for that SW - and also for that feature.
And you still say there is no known issue with mac os 10.10.x and any of your CC Applicaitons - that is in fact a lie - and I assume it is also a well known and calculated lie that - from time to time - someone from adobe is stating that you are still in investigation or you continuing to address the issue etc.. 4 month only for addressing an issue??

Pls be so fair and say if this issues is really planned to be fixed in the current release or if the issue is known but accepted not to fix in the current release because the map engine in the next release will be a complete different one.

You don't have any shyness to take our money month by month - so pls no shyness to be open and fair.

Thanks
Michael
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Chris Cox

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Again, we are continuing to work with Apple to get this addressed as soon as possible. When we have permission to reveal more information, we will update this topic with the details.
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Martin Rosindale

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Here in the UK I believe that Adobe could be in breach of the Sale of Goods Act for accepting money for a product which they know to be faulty.
Luckily I am not on the CC subscription system for LR.
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Leif Jensen-Pistorius

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Just updated to 5.7.1 and the Map module still no work. Adobe that's not good customer care.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've already replied to this thread up further on the thread. Here's the scoop: Unfortunately, we can't discuss specifics with partner compatibility issues. Rest assured we're working with our partners to try and provide a solution. We appreciate your patience.

We will update this thread with the solution once it's available.
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Dave Roberts

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Hallelujah!!!! Latest update to Yosemite 10.10.2 has resolved the problem (for me anyhow)
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Jose Mª Ordaz Sanchez

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10.10.2??? Is it a beta?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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10.10.2 is still beta (developer preview)
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giuseppe critelli

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It works for me too :-)
I used 10.10.2 for public beta tester.
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Tom McCarthy

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Any feedback from Adobe on this... sounds positive!!!
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Robert Allan

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A revelation, the latest beta update works perfectly after soooo long dealing with this issue. You need to access Apple via this site and get the update.

https://appleseed.apple.com/sp/betapr...
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Steve Swayne

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If the next Yosemite update fixes the issue then that explains the time it has taken to be addressed. Out of Adobe's hands once the problem was identified. I am happy to wait for the public release, maps is not that vital for me.
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Ardash Muradian

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I joined the Apple Beta program and updated to 10.10.2 - the Map module now works perfectly.
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Wolfgang Domröse

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I updated to 10.10.2. beta. Perfect now, as far as I can see.
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RobertK81

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I can also verify that OS X 10.10.2 (presently in public beta) fixes the issue for me.
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Gianfranco De Paoli

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I hope Apple releases soon the version 10.10.2 :)
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Mark Twells

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I think this is beginning to get silly. This particular issue is 5 months old, and it still hasn't been fixed. This is, truly, appalling. Appalling. I wouldn't have to wait as long for open source software. I have paid money for this package, and it DOESN'T WORK.

I think the time for hiding behind "we cant tell you what we're talking about to Apple" has passed.

Guys, this needs to be fixed. Now.
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Chris Cox

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We really can't talk much about the discussions with Apple about their software issues. But Apple is well aware of this issue introduced in MacOS 10.10 and actively working on a solution.
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Dave Roberts

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You need to read the rest of the post! It has been fixed by Apple's release of 10.10.2 Yosemite! It is only available on the Beta program at the moment but will get general release soon I trust. It was not Adobe....
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Mark Twells

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erm...I can't download 10.10.2.

I still have several hundred images to geotag since last September. How does reading about something I can't get sort me out?
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Dave Roberts

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The point I make is that Adobe cannot fix it! Apple have fixed it but this fix is only visible to beta testers at the moment, you sign up for Yosemite beta testing if it that urgent?