Lightroom: Issue with Map module in OS X 10.10 (Yosemite)

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
On OS X 10.10 (Yosemite), the map in Lightroom's Map module is very slow to load. It takes several minutes before the first part of the map appears, and some parts don't load at all, saying instead "Sorry, we have no imagery here", even though the part in question is on Google Maps. When zooming in or out, it's the same, it takes very long to update.
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Maya Taneda

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Posted 5 years ago

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Michael ODonnell

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It worked fine and fast on my late 2010 MB Pro via 3G this afternoon, but at home tonight on the same computer via Wifi & ASDL, it's just unresponsive.

Very odd - is it something to do with the DNS servers my ADSL provider uses?
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Andrew Dilley

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This is driving me mad. When using WiFi ADSL2 all I get is "Sorry, we have no imagery here", after a long wait. If I plug in my iPhone 5s on 3G with only one bar reception using Personal Hotspot it works instantaneously. Everything worked fine prior to loading OS X 10.10.
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Chris Cox

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MacOS 10.10 has some very widely discussed issues with WiFi, which Apple is working on. But that most likely is not the cause of the map issue, and is only coincidental.
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Dave Roberts

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Is there any update on this issue? The silence is just so frustrating? Is anyone working on this?
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Chris Cox

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The Lightroom team and Apple are working on it.
But we don't have anything that we can share at this time.
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Dave Roberts

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Ok thx, I hope to hear something soon! As an ex programmer working on Geographical Information Systems I really struggle with understanding how this can be so hard to fix? Hey ho....
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Allan Pedley

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so mentioned i was ordering a 27 inch mac my surprise was it came on Maverick osx same internet and LR5.6 map module instant loads

Trying to decide if i switch over for Yosemite but i have many doubts though i ma finding many of my purchased apps are now needing a downgrade if i stick with Maverick

Still loading folders and files
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Christian Freet

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Just FYI, I have the problem described in this thread (I posted earlier); I don't use WiFi. The problem isn't related to WiFi. In fact I have cable internet service, so it's probably not ISP related either (others have implied ADSL could be a culprit). Both Apple and Adobe likely know all of this.
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Dave Roberts

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I am trying be constructive but struggle to see why it is an Apple problem? Google Maps, Bing Maps, Aperture Maps etc. all work perfectly.

The 2 basic facts are:
1) it only happens on slow connections (and I would love to hear from anyone who has circa 5mbs download and 1mbs upload for who LR maps works?)
2) LR is uploading loads of data I believe to Google analytics, no other application uploads anything like this volume of data on a mark request.

The main frustration is that I reported this to Adobe and Apple 5 months ago (day one off Yosemite beta release) and we are still struggling with it. It was wrong of Adobe not to warn people of a potential issue if upgrading to Yosemite. Neither has Adobe offered any reduction of our subscription whilst we suffer this.
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Michael ODonnell

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This happens on my ADSL Broadband at approx 7.5Mbs, but not on 3G which runs at approximately 5Mbs. Definitely not a connection speed problem.
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Dave Roberts

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I would be very interested in your 3G upload speed, I am convinced it is to with upload speed more than Download and often the differential on 3G is not so great as ADSL?
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Michael ODonnell

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3G upload speed 0.8Mbs... much the same as my ADSL
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Allan Pedley

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If it helps my 3G upload is lucky at 0.4mbs and maps load though slowly
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John R. Ellis, Champion

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FWIW, I am experiencing the problem too: OS 10.10, LR 5.6, AT&T Wireless 4G connected to Macbook Pro Late 2013 via Bluetooth.

I don't experience the problem when the computer is attached to Verizon Wireless via Wifi.

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Michael OShea

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Same issue here. Map module in LR5.6 extremely slow to load with Mac 10.10. Not usable.

MacBook Pro (15-inch, 2.53GHz, Mid 2009)
2.53 GHz Intel Core 2 Duo
8 GB 1067 MHz DDR3
NVIDIA GeForce 9400M 256 MB
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Allan Pedley

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Ok so another iMac won't load maps, must admit i am wondering how many actually
do, if it was for not being able to access my Pages and Numbers files i would have stuck on maverick but its hard doing all your work over again.

This one has this software

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Michael Witzorky

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Hi,

I just tried the way to get access to the internet via my phone instead of my normal internet land line. Unfortunately I live in a remote village with only EDGE Speed on the mobile line - that are round about 0,2MBit/s - thats very small ....
BUT ...
except of the small bandwith the maps are loading - very slow (due to the bandwith) but constantly and way faster than my 14 to 15MBit/s land line connection which will not work with the map module.
Strange!

2nd strange thing - the map modul was still working after I switched back to my normal WiFi via my land line connection (slower than it works on my iMac which is still on Mavericks, but nearly an usable speed) - even if I closed LR and reopen it works. Only when I restart the whole macbook the map issue is back.

I tried it several times and every time the same result - mobil connection works - connection still works after I switch back to normal connection - and is not working after complete system restart.

So - where is the hidden camera and who is kidding me??

Michael
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Ardash Muradian

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At 4G connection plus Wifi (11Mbps down 7 Mbps up) works no problems. Back on ADSL (9Mbps down and 0.7 Mbps Up) my Map module slows to a crawl and then stops.
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Steve Swayne

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That is because of the strange data upload fault. 7mbps is enough bandwidth to overcome the bug, 0.7mbps is not.
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Michael Witzorky

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Sorry Steve - I do not think thats that easy - as I stated before I used my mobile phone as Wifi Hotspot with only EDGE speed - means 0,2MBit/s down and 0,1MBit/s upload - and it works. Slow but it works. With my normal Wifi connection (14 down and 1 Mbit/s upload) it last much longer or some maps will not load at all. So the root cause is not the speed at all.
But right - I assume, if you have an problematic wifi connection with the LR Issue than you will have more problems with smaller bandwith and than you will have mit with a much higher upload speed where the speed balances the issue out to a minimum.
So the question is - why LR sent out that much data when using some wifi connections and much less when using other wifi connection?
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Steve Swayne

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I have just used the maps module for the first time since installing Yosemite and the same problem is occurring for me. When I try to see a map my computer sends a stream of data somewhere. This uploading seems to be what prevents the map from downloading. My internet is 15mbps down and 0.7mbps up. Even if I leave the maps module, Lightroom continues to send this data, until I quit the app. When I relaunch the app no problems until I enter the maps module and try to search for a location. Please fix this ASAP. My workaround is to use GraphicConverter for adding geo metadata.

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Dave Roberts

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I reported this 5 months ago, I hope you don't wait as long....
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Chris Cox

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Unfortunately, we cannot control Apple's OS update schedule.
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RobertK81

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But you can control your Maps module uploading loads of data.
So, again - what is it uploading?
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Steve Swayne

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Agree Robert.
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Charles Benton

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I would also like to know what is being uploaded.
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Allan Pedley

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Chris, I am sorry but it's a bit thin saying you can't control Apple update how on earth does that stop you saying that some people are having issues with Lightroom so they had a choice if they did the Apple update. Like the others i am concerned what is uploading maps on my machine is the only App that has this characteristic that is Adobe who need an update not Apple and Adobe taking fees for a fault that some who have a bandwidth limit off the ISP that are paying extra because you never declared the issue. Has Adobe now made it clear for customers looking at perhaps moving to Yosemite that issues are know?
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Dave Roberts

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Let's be clear.

Connection speed is a factor but it is not the whole story as can be seen from the comments above.

Every map application works fine under Yosemite except LR, therefore for Adobe to claim it is an Apple issue seems disengenuous to me.

Adobe have not issued a warning to tell users to be aware of issues if upgrading to Yosemite.

We pay a high subscription fee and Adobe have offered no compensation for the loss of software capability.

I was a huge fan of Adobe but that is seriously eroded after this issue, not just because after 5 months it has not been fixed but because of the stubborn refusal to accept any responsibility.
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Dave Roberts

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Sorry, I forgot to add there has been a total silence by Adobe as to what LR is uploading! This potentially is very serious.
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Thomas Keck

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I agree with you.

It seems that Adobe regards Lightroom not as software for professional or semi-professional users that have a right for support for their money paid. On my macbook, every software (even free software) is working with Yosemite except Lightroom.

I am working in the software industry and can not believe that this problem could not be solved in 1-2 days. But you have to set the right priorities and it seems that users of already sold software are not in the focus of their business.
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Allan Pedley

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I see Yosemeti are getting an update for wifi as I am a coward has anyone tried this please and if so has it fixed lightroom. I am very wary of upgrade after doing five installs of Yosemite and cc2014
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Ardash Muradian

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Yes I just updated to 10.10.1 Map module still not loading or very slow.LR still sending huge amounts of data out while trying to load maps.
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Ardash Muradian

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No other issues with the machine. Everything running OK.
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Allan Pedley

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I am grateful thank you great pity that maps still won't work though
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Dave Roberts

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Sadly it did not improve things for me either!
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Allan Pedley

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Just carried out the OS X update no change in maps module for me either
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Mark McDaniel

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I called my internet provider, my existing connection was adsl2+ 12M down and 896k up. I got an upgrade (and will be cheaper $60 a month) with vdsl 40M down and 2M up. Now the map section runs perfect! Thanks Adobe, I now have Faster internet. its cheaper, and Map now works!
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Steve Swayne

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Mark, map only works for you because your higher upload speed masks the underlying issue. If you look closely at your traffic throughput you will still find quite a lot of data is being sent somewhere inexplicable. Adobe seems unable to enlighten the Lightroom community further...
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Martin Rosindale

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Does the release of LR 5.7 fix this problem?
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Gerald Grote

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Nope, no chance here. There is still a massive upload, as soon as you launch the map module.

If the problem is so hard to figure out, why not try to communicate with the users here, Adobe? Everybody here can reproduce the issue easily (install LR under 10.10, launch map module, watch network traffic) and is willing to help.

I doubt there is anybody working on the map module...
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Chris Cox

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Adobe has been working with customers... just not in public forums.
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Gerald Grote

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Obviously.

Problem is, this bug is quite public and Adobe should at least warn customers. Instead, in the FAQ: "In our testing, we have found no other significant issues with running Creative Cloud products with Mac OS X Yosemite."
http://helpx.adobe.com/x-productkb/gl...
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Martin Rosindale

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Have tried LR 5.7 and the Map module does at least work but it is definitely slower than under Mavericks.
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paul williams

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5.7 doesn't seem to have made much difference. Still slow or not rendering at all. I can't remember seeing any articles stating that 5.7 fixed this.
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Peter Orczykowski

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Sadly, same issue here. Hard to believe that it should take so much time to fix a major bug. Let's face it, one of the main software modules does not work! this is not just a small annoyance that one can live with.

I Use iMac 27" early 2014 with 32GB and 512GB SSD, NVIDIA GeForce GTX 775M

I am on ADSL2 with 9.5Mb down and 1Mb up.
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newTenchi

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I don't understand how I can get a new version of a applicació does not solve the error of maps.
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Raik Krotofil

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Hey,
same problem, map modul still dosent running with 5.7. i see o maps!
MacBookPro 2012, 2,3 GHz Intel Core i7,16 GB 1600 MHz DDR3,Intel HD Graphics 4000 1024 MB
i need this maps modul to add the gps data to my landscape photos!!!!
Thanky
Raik
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Martin Rosindale

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Enough already!
Adobe please fix this problem; we Mac users are paying you for software that does not seem to be fit for purpose.

I accept that software will contain bugs from time to time but what concerns me about this Map module problem is that data is being uploaded from our Macs; where is it going and why? Given that it is being extracted from our computers without our permission that could be interpreted as data theft and therefore I think we are entitled to an explanation rather than evasive answers.
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paul williams

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I concur completely with the last post. The network monitor on my Mac goes into overdrive when the Map module is run. I'm supposed to be downloading mapping information from Google, not uploading it.
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Benjamin Warde, Employee

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Hi Everyone,

This bug occurs because Apple has changed something in their network stack in 10.10 that causes problems for the Lightroom Map module (specifically, with APE, the web engine that the Map module uses), particularly in low-bandwidth conditions. The "extra" network traffic that some people have observed is (so far as we can tell) just retries resulting from failures in the network stack.

We are working with Apple to get to the bottom of exactly what changed and to see if there are any reliable workarounds, and whether there is something that needs to be fixed on the OS level. Unless Apple makes changes to the OS to allow Lightroom's web engine to work properly again, the only other option is that we replace the entire web engine that's at the heart of the Map module. We are actually working on replacing the entire web engine, in case Apple cannot provide a fix, but it's a large undertaking which cannot be accomplished quickly.

Thanks,
Ben
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RobertK81

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Thank you very much for this reply. This I think all of us can understand, and is exactly what we were looking for (besides the actual solution to the issue of course).

Thank you, and take care.
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Michael ODonnell

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Thanks for this very honest and frank response. I'm not happy but it's easier to accept this now it's acknowledged.
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Allan Pedley

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Thanks Benjamin

Really good hearing the issue in this way with luck you or Apple will find the issue soon

Allan
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Charles Benton

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Ben,

Thank you (really thank you!) for the first lucid explanation of Adobe's problem assessment status and the prospects for a solution of the Map Module failure under OSX 10.10. This made my day. It is good to hear an explanation for the large data upload that occurs with a map request under low-bandwidth conditions. Best of luck sorting out a solution.

Fingers crossed at this end by a frequent Map Module user.