Lightroom: Issue with Map module in OS X 10.10 (Yosemite)

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On OS X 10.10 (Yosemite), the map in Lightroom's Map module is very slow to load. It takes several minutes before the first part of the map appears, and some parts don't load at all, saying instead "Sorry, we have no imagery here", even though the part in question is on Google Maps. When zooming in or out, it's the same, it takes very long to update.
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Maya Taneda

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Posted 5 years ago

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Dave Roberts

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I see Adobe have reverted to a deafening silence!

Really unprofessional not to keep their paying customers in the loop about what is being done about this!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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As Julie explained earlier: The engineering team is investigating what changed in 10.10 to cause this issue. Because it appears to be hardware specific and involves changes in source code (OS X) we don't have access to, it makes it especially difficult.
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Paul Blake

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No. The Catalogue size makes no difference. I have tested it on a catalogue with only 20 photos. The Maps still don't display.
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Mark Twells

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Agree: tested last night. And it's not the internet connection either, because I have one machine which works, and one which doesn't.
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Dave Roberts

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Mark, I appreciate what you say but not only have I tried using my 4G phone as a hotspot which fixes the problem, I have connected my Mac to a friends Internet connection who has better speed than me, this also fixes the problem. There is definitely an element of upload connection speed involved.
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Mark Twells

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I suspect the problem (flooded network connection??) is still there when you use a fast connection - it's that the speed of the connection is "masking" the problem, if you see what I mean.

I don't think the network speed is actually fixing the underlying problem. 10% of very fast is fast enough to fetch the map, if you see what I mean...?
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Dave Roberts

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Yes absolutely, it does not remove the issue, if connected to a faster broadband the upload is still going on, as you say it does not manifest itself in a visible way.

Also I believe that the upload is going via SSL to google analytics, I therefore guess that on a map request Google is asking LR to provide some information and LR is making a dog's dinner of responding!
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Allan Pedley

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Thank you Jeffrey

Maybe Adobe could ring Apple i am grateful at least Adobe is now corresponding however you have known about this issue for several months why on earth did you not declare that an issue with Maps may arise if your customers did the Yosemite upgrade speaking for myself i would have remained on Mavericks.

I see little or no chance that its a graphic card fault with Apple i thought they had tight control on the parts sourced across the range, it looks from those people who are contributing in this thread like me probably have a machine that is pure apple spec.

Fingers crossed Adobe get a large team together for a fix and lets be honest its no good doing LR6 if the same source code is an issue so maybe that team should get involved

Thank you

Allan
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Dave Roberts

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First off, apologies if this post ends up duplicated. I sent it initially from my iPhone but it does not appear to be in the thread?

Jeffrey if you read the full thread there are plentiful examples of why this most unlikely to be hardware (or computer/system) specific, it is almost certainly LR. Apple Maps, Bing Maps, Google Maps, OpenstreetMaps all work perfectly. As also does the Aperture Maps module. For example:

1) If I plug my 4g iPhone that gets 25Mbs the problem goes away. My standard broadband is only 6 Mbs
2) I just bought a brand new iMac Retina, the issue persists on the new machine.
3) I also have a MacBook pro, this has the same problem but can also be 'fixed' by plugging in my iPhone.

Surely this is enough to prove it is not specific to hardware (or computer / system). In my case it is definitely broadband speed related. Anyhow what is Lightroom doing when a map is requested? Huge amounts of data immediately start uploading / downloading, aside from the question of what is being uploaded to where and to who is it going??
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Victoria Bampton - Lightroom Queen, Champion

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I want to see it fixed as much as you do Allan. For anyone affected, it's a big bug, no question. Bugs that don't affect everyone are just harder to trace.
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Vladimir Vyskocil

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Might I suggest you put a network traffic analyser application between one of your Yosemite upgraded Mac and the internet and look if you also see the reported heavy uplink data outgoing ?
Perhaps you also have it but it isn't sufficient to flood your uplink because you have a larger broadband connection.
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Victoria Bampton - Lightroom Queen, Champion

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Sure, iStat Menus isn't showing anything out of the ordinary but do you have a particular network traffic analyser you'd recommend?
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Dave Roberts

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I use RubberNet and it shows an average upload rate by LR when trying to load a map of 100Kb/sec. It is sending it to 64.233.166.95 who I believe is Google. Quite why it is UPLOADING to Google when requesting a Map I do not know!!
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Mark Twells

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The google upload is interesting. I am pretty sure I am seeing this too, and the volume of data is much more than one might reasonably expect for requests for tiles.
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Charles Benton

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I have asked over in the DPReview Mac Forum if others have a normally functioning Maps Module after upgrading to Yosemite. Hopefully folks will respond.

I am curious about why Lightroom initiates a large UPLOAD when I go to the Maps Module. This seems counterintuitive and I wonder what is in those outbound MB of data?

Looking for common denominators I also have a slow broadband connection (7 Mbs down, .9 Mbs up).

Thanks to the Adobe staff for looking into this. I use the Map Module routinely and acutely miss its availability.
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Michael Witzorky

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Attached my system configuration

What I see on my network traffic is, that - as soon as I start the map modul - a lot of data upload starts - and this will not stop when I switch to an other modul. It stops only after I stop Lightroom at all.

So - at first, why your application starts to send MByte of data by starting the map module and will not stop before I stop the app at all - and second, what for data do you let send your application to whom ever from my computer? I thought you were a serious company - but maybe I am wrong.

I am very disappointed about your violation of integrity!
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Mark Twells

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I have spent the afternoon looking at moving to Lightroom on a Windows 8.1 build on parallels. I thought you might be interested to see what I managed.

This is Lightroom 5.6 64 bit on Windows 8.1 running in parallels on a reasonably well specified Mac Mini,

Firstly, the good news: the maps module works in the Windows/parallels copy.

The bad news is that Lightroom will not allow you to connect to a catalogue held "on a network drive" - in other words, in this instance, the catalogue held Mac side, which appears to be a network connection. I had to copy about 15GB of catalogue and previews into the Windows partition (I used C:\users\me\Lightroom) and then open the catalogue in LR.

So, it works, but you can't "flip" between the Mac copy and the PC side copy, because you have to work on different catalogues.

That it works on Windows/Parallels probably tells us something...
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Dave Roberts

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Mark, interesting!

You solve the sync problem the way I do it, I have my LR catalogue on a 32Gb USB stick, it is an expensive fast one and the performance of LR is not degraded at all, I do it this way because I have LR on an iMac and a MacBook Pro that I take around with me to various places. It works great!
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Mark Twells

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What about the previews? Where do you put those?
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Dave Roberts

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They are on the USB sticks as well!
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Dave Roberts

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I should clarify this, I only make previews of my collections, not ALL my images, that would be too much for a USB stick!
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Brian Aydemir

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In response to the request for hardware info: Mac mini (Late 2012) —

- 2.3 GHz Intel Core i7
- 8 GB RAM
- Intel HD Graphics 4000 (1024 MB)
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Brian Aydemir

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Regarding the observed network behavior:

- It’s the same whether I use my normal DSL connection or go through my phone’s cellular data connection — which is to say, the map tiles load very slowly either way, and there’s a surprising amount of data being sent.

- Using Wireshark to capture the packets being sent back and forth, the aforementioned “surprising amount of data being sent” seems to be going to googleapis.l.google.com in packet sizes of 124 bytes and 667 bytes. It’s all encrypted (TLSv1).
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Jon Paynter

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Two macs and neither one has a functional Lightroom Map Module. With both the internet connection goes crazy UPLOADING some unknown information when the map module is opened. Only partial or no maps show up. The activity doesn't stop until LR is closed. All other apps I have that use google maps or maps in general work normally - openstreetmaps, JOSM, iPhoto, Google Earth, Apple Maps, PhotoLinker. The iMac was an upgrade to Yosemite, the Macbook was a clean install.

iMac - late 2009, 3.06 ghz core 2 duo, 8gb ram, ATI Radeon HD 4670 256mb
Macbook - late 2008, 2.4 ghz core 2 duo, 4gb ram, NVIDIA Geforce 9400m 256mb
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Allan Pedley

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I had a good new e mail of Adobe today they have taken the monthly subscription for CC i was so happy oh wait no not so happy cause it does not work
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Allan Pedley

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i Have asked in Talk photography group 2 members are reporting the same issue after upgrade of Yosemite and LR maps
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paul williams

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This is a fundamental failure on Adobe's testing team.

I would expect a fix for this sooner rather than later. I was on the verge of seeking an alternative product already!
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Wolfgang Domröse

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I have the same problem on my MacBook Pro early 2011. Map module does not work at all or is extremly slow. I get a lot of these error messages:

02.11.14 11:04:16,546 Adobe Photoshop Lightroom 5[2589]: [HTML Trace]: https://maps.googleapis.com/maps/api/... dobesystems&2szoom&6m2&1s10&2v1&1m5&1sut%7Cclient%3Agme-adobesystems%7Cchannel%3Alightroom -5.6&2szoom&6m2&1s10&2v1&1m5&1sut%7Cclient%3Agme-adobesystems&2szoomInteraction&6m2&1sin&2 v1&1m5&1sut%7Cclient%3Agme-adobesystems%7Cchannel%3Alightroom-5.6&2szoomInteraction&6m2&1s in&2v1&1m5&1sut%7Cclient%3Agme-adobesystems&2sinteraction&6m2&1szoom&2v1&1m5&1sut%7Cclient %3Agme-adobesystems%7Cchannel%3Alightroom-5.6&2sinteraction&6m2&1szoom&2v1&callback=_xdc_. _f0y0&token=52060 : 1

02.11.14 11:04:16,671 Adobe Photoshop Lightroom 5[2589]: [HTML Trace]: SyntaxError: Parse error

BUT: few days ago, it worked fine for some hours. Even though I had slow internet in a hotel. Don't know why.
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Holger Latzel

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Same problem with the LR 5.6 map module on my MacBook Pro 17" (Mid 2009) running OS 10.10 over WIFI (DSL) at home: no map at all or only a few tiles shown after minutes of loading. As soon as I connect it to my iPhone LTE hotspot it works like a charm again.
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Allan Pedley

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New things i have found

Ok as maps will not work i decided to work on images from2008 i had tagged before this upgrade. I use flickr and when i wish to publish i go from my DNG files and export sRGB ask for it to be imported into original folder.

What happens is it creates a new folder at the top of the menu if i try and drag the images back it tells me they are there. If i ask for a snyc folder it tells me all the images that are present already are missing

If i flag for delete and delete (not remove) when i try and re import the images it tells me a folder is there already it does not show in LR catalog or finder

No idea if this s just mine but i always apple a copyright and my name on export thats bust as well. I have used this in LR4 and LR5 and this is only since my upgrade

What makes Adobe think that LR6 when its released will fix these issues as you tell us you don't know why its not working in LR5.6

I am downloading Mavericks now i really did not want to have to go back over inset LR is apart from applying the adjustments needed in develop module seems like a chocolate fire guard

Cheers
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Michael McLeod

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Late 2012 27" iMac (NVIDIA GeForce GTX 680MX 2048 MB)
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Michael ODonnell

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Same problem. Everything else is fine - it was never a problem with Mavericks
Mid 2011 27" iMac 3.4Ghz Intel core i7 AMD Radeon HD 6970M 1024 MB
Sky broadband connection at around 7-8MB/Sec
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Christian Freet

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Same problem as everyone else.

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Allan Pedley

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I have sold my 21.5 Mac ordered a standard 27 which should arrive on Monday Tuesday I will update thread re maps

Again Adobe give us a clue when might you pick up a phone and speak with apple find the code you require and fix something in the first place you said worked even though this was reported months ago
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Mark McDaniel

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I recently took a 4 week photo trip to Merritt Island, Anahuac Tx and Galveston. Throughout the trip I was anticipating how cool the back roads and trails would be in the map section of lightroom. Which was working perfectly when I left. I got home and there were all these upgrades to do on my computer including LR 5.6 and Yosemite. Then of course Map didn't work. Do you recommend waiting till Adobe (you) get LR fixed, or going back to Mavericks (I don't know what is involved or how or if it is even possible) to enjoy my vacation to the Max. I have. Mini Mac
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Ardash Muradian

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I don't know if this works for you but my workaround is to switch my internet connection to my 4g Mobile phone hotspot while I do LR Map work then switch back to my regular ADSL internet connection. Clumsy but at least it's workable.
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paul williams

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my short term (hopefully) workaround is to geotag by getting the GPS coordinates from Bing maps and pasting them into the metadata.
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Dave Roberts

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Hello Adobe, is anyone there? I notice you remember to take my subscription on time each month. Is the courtesy of an update on this problem too much to ask?
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Dave Roberts

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I think it is very significant that this issue is always with people with relatively slow broadband connections and does not explain why LR is uploading loads of data to google analytics!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi, the Lightroom team is still investigating the issue. Yes, it's appears to be related to bandwidth/network issues. It's a complicated problem that the team is still working on.
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John R. Ellis, Champion

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Dave, the phrase "hardware specific" has ambiguous common meanings. When engineers use it, they often mean simply that the problem occurs on some machines but not others, not that it is necessarily caused by attributes of the hardware (memory, CPU, video card, etc.). Everyone agrees that the map problem occurs on some machines but not others, and thus it is "hardware specific" under this meaning of the phrase.
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Allan Pedley

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Jeffrey good morning

I suggested sometime ago if maybe the ISP had any bearing I also wonder is the Ethernet base 10/100/1000 anything relevant clearly my sky network was fine at point of delivery but under yosemite it's not perhaps the mysterious uploads were present but simply dos not show in use under Maverick

This in addition that a terrible 3G signal off I phone is much better than off my ISP
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Michael Witzorky

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good evening from germany. I just read this little conversation and I am more and more irritated about that issue and how adobe is handle this. It should be very clear - adobe sent out a bill to the LR User and they pay debt - so adobe has to deliver - very simple. More simple as adobe official says that there are NO problems known with LR running on Yosemite.
It is a farce that adobe knows about such an issue month before yosemite was official released and still says there are no known problems.
In addition it is very surprising that - during more than 3 month - adobe was not able to identify the root cause of the issue. Sorry, but I can't believe that this last that long - except there is no prioritisation on that. In that case it would be fair to say, that you don't investigate any more on that issue and wait till next major release to fix it.
Michael
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RobertK81

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What I - and, I guess, others as well - find a bit worrisome is that nobody at Adobe is addressing the question, what data is Lightroom maps uploading?
It seems to be quite a lot - especially when all it should be doing is downloading maps, not uploading our data.

Anyone at Adobe care to comment?
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Paul Blake

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It should be easy to determine if a slow internet connection is the issue. Has Adobe been able to identify ANY Apple hardware on a slow connection that works normally? If so, then the issue is obviously more complex (graphics cards etc.), if not, I'd have thought it relatively simple to fault find as the problem is within the software that Adobe themselves have written. It's LR that's triggering the data transfer problem, even if it's Yosemite that handles it differently.

It's interesting that LR6 has been touted as resolving the issue, and that's it's probably impossible to fix the current version, when it's not even known what the problem is! Does Adobe really have little/no knowledge of how the Maps module works? Is it really just a "black box" add-on developed by a team that have now been disbanded (sacked?)? Amazing!

It's disturbing that the Yosemite beta testers seem to have picked up on this problem, but it was apparently ignored or given a low priority by Adobe at that time, so a lot of catch-up now seems to be occurring.

Why is there no official warning on the Adobe website that users may encounter difficulties using LR on slow internet connections? Can refunds/discounts be obtained if customers subscribe to a plan, then find it to be seriously defective (Maps for many of us is fundamental to our workflows)? What about those of us who have already subscribed?

Adobe is actively encouraging users to move from Aperture to
LR. Some could get a very nasty shock after completing the migration!

I am trying to use the Books module in LR to document an overseas holiday, and with no maps (other that continually exiting to Google Maps) am finding it extremely difficult. There are quite a few flow-on effects!
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Chris Cox

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Yes, Apple did not get all the issues fixed that were reported during the 10.10 beta test period.

No, it is not always easy to debug someone else's code that you do not have the source to, especially where a complex OS is involved.

No, it is not an easy issue to reproduce, except for some customers affected by this MacOS 10.10 issue. The Lightroom team is trying to determine the details and why certain systems are affected while most are not.