Lightroom: Issue with Map module in OS X 10.10 (Yosemite)

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  • Problem
  • Updated 4 years ago
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  • (Edited)
On OS X 10.10 (Yosemite), the map in Lightroom's Map module is very slow to load. It takes several minutes before the first part of the map appears, and some parts don't load at all, saying instead "Sorry, we have no imagery here", even though the part in question is on Google Maps. When zooming in or out, it's the same, it takes very long to update.
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Maya Taneda

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Posted 5 years ago

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Mark Twells

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This is quite bizarre. We have a major company, an acknowledged bug for 3 months and complete, utter, stony silence from the company.

I have to say I am struggling to see what Adobe's game plan is here. It certainly isn't going to keep them in pole position. Real shame, because Lightroom is a very nice piece of software. But 5/6 of Lightroom for 12 weeks isn't. Especially when a bunch of users appear to have located the problem.

It's the silence which is annoying.
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Dave Roberts

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I totally agree Mark, Adobe's silence on this is both bizarre and unacceptable.

What are they so scared of? They should have broad enough shoulders to at least acknowledge the issue. Very disappointing from a company that actually charges a lot for their software which I am happy to pay when it works!!
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Allan Pedley

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I have just left Trustpilot review of LR and asked that trust pilot forward this onto adobe maybe they will read that
https://www.trustpilot.co.uk/review/w...
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Mark Twells

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Dear Mr Adobe,

I don't think you're reading this. And I don't think you're going to fix this quickly, despite the fact that you have known about it for three months.

As a last-ditch attempt to get going again, I'm going to install LR in my parallels Windows 8.1 partition and try it there. If it barfs about licensing issues, I think I'll probably go off my trolley. I assume this is ok with you?

But, to be honest, I'd much rather Lightroom actually worked on the Mac.
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Mark Twells

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Now this *is* bizarre.

I've initiated the download (of LR) in Windows 8.1 in parallels. To kill time, I flipped back to the running lightroom in the native Mac....and the maps download =:-O

If I pause the windows download after a few seconds the maps stop. If I restart the windows download, after a few seconds maps starts working again.

Utterly bizarre.
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Dave Roberts

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Mark

How totally bizarre! I will experiment later......
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Mark Twells

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Pretty conclusive. I have just had an hour of perfect maps, and managed to geotag loads. The download finished in Windows 8.1/Parallels and bingo, back to "Sorry we have no imagery here".

If the machine isn't actively downloading somewhere, then LR won't fetch. Actiev download anywhere (including other VMs in //) then it works.

Utterly bizarre. What on earth is going on?
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Charles Benton

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I recently upgraded my desktop and laptop to OSX 10.10 and now find the Maps section of Lightroom 5.6 crippled. On both of my machines the maps either fail to load, load partially (missing tiles), or load very slowly (~15 minutes).

I rely on the Maps section and geotagging for my work. Please attend to this issue, which I understand has been known for three months now.

Help!
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Dave Roberts

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Mark

I tried your 'solution' and sadly it did not work for me, however I use VMWare not Parallels, maybe that is the difference?

The only thing that consistently works for me is plugging my iPad that has 4G (15mbs download and 5mbs upload) and using it as a usb hotspot, a Map Module works absolutely fine then!
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Julie Kmoch, Sr. Development Manager

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We are still investigating this, but no solid leads yet as to what changed in 10.10 to upset this, sorry. I'd appreciate hearing what video cards are in the systems that are running into this, because we're finding it inconsistent across hardware but haven't found the pattern yet.
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RobertK81

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Hi Julie,

the video card in my mid-2011 iMac is an AMD Radeon HD 6970M 2048 MB

My internet connection is DSL with 16MBit down, 1MBit up.
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Ardash Muradian

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Julie - Thanks at least for responding / acknowledging. I am on a NVIDIA GeForce GTX 680MX 2048 MB
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Joachim

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NVIDIA GeForce GT 650M 512 MB
The Mapmodule worked fine untill Yosemite. My bandwith surely doesn't cause the problem.
And now please fix it or give back my money!
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Charles Benton

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My 2008 Mac Pro has the standard issue ATI Radeon HD 2600 XT 256 MB.

My 2012 MacBook Pro Retina is using the Intel HD Graphics 4000 1024 MB

Both worked fine with LR 5.6 under OS X 10.9.5
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Dave Roberts

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Julie, appreciate a response finally. however it is very very disappointing that software under subscription still exhibits a problem reported 3 months ago!!

see attached about my Mac but i really really believe it is related to users with relatively low broadband speed and the enormous amount of upload / download that goes on when trying to display a map! what is LR uploading / downloading (apart from the map which Google does on my iMac in under a second ! )???
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Allan Pedley

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I have 9 mbs up 1 mbs down LR web load in less than a second for me my 3G signal is low but if i can figure how to hotspot i will give it a go
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Julie Kmoch, Sr. Development Manager

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Dave & others, we share your frustration. The issue is that the code that manages the HTML/JavaScript rendering comes from another team which has been disbanded. We've replaced this with a newer renderer for the next major release, but it wasn't possible to back port it to 5.
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Dave Roberts

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Is there any clue as to when this might be resolved?
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Allan Pedley

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Helo Julie

This is concerning i read an estimate of LR 6 release is March 2016 does this mean we will all have no map module until LR6?

Thanks

Allan
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Charles Benton

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Also tried it with the 2012 MacBook Pro Retina switched to the NVIDIA GeForce GT 650M 1024 MB video card. Maps remained crippled.
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Allan Pedley

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Thank you Adobe for reply my card mac is
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Allan Pedley

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Ok Just tried on a 3G USB iPhone 5s rubbish 3G here however the navigator panel was almost instant and the search for an area worked most of the map came on maybe 30 seconds or so i could not achieve a blue tooth hotspot

As mentioned usually on ethernet Sky (no infinity in my area) so about 9Mbs up 1 mbs down

Google maps load very fast if not through LR5.6
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Paul Blake

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My iMac is a 27 inch, late 2013 model with 3.5 GHz Core i7 processor, 32GB RAM, NVIDIA GeForce GTX 780M 4096 MB graphics card. In all respects it's a very fast and powerful computer.

My problem is a slow broadband connection (6Mb/s download, 0.7Mb/s upload). Everything else is OK (including Google Maps). I have even checked out the Places (Maps) module in Apple's Aperture product, and it still works really well. It's only the LR Maps module that's unusable. I wonder what sort of product testing Adobe undertake with "real world" users?

I also find it amazing that though Adobe have known about this issue for quite some time, and apparently given up on fixing it in the current version, they are still actively selling LR with no warnings to potential customers that the Maps module has known bugs that could potentially render it unusable!
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Dave Roberts

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I hadn't thought of the check Paul mentioned above, on my iMac Maps in Aperture is also instant, no problem at all!
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Mark Twells

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Here, with problem:

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Martin Rosindale

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Julie my iMac is a late 2012 21" and the graphics card is
NVIDIA GeForce GT 640M 512 MB.

You say the fix will be in the next release of LR, i.e. version 6. When is that likely to be? Are you suggesting that pro users of LR wait around for that version and in the meantime must use software which they have paid for and yet does not work properly?

With respect, are you serious?
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Allan Pedley

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Well today did yet another fresh install of Yosemite loading files apps now really not very happy i am trying to load the CC app so i can download my copies LR and photoshop. My pass word signs me in fine on Adobe but when i use my password for the dng installer will not accept it.

Will persevere but what a farce this is sorry Adobe but even though you have a monopoly on this kind of software for those who are hobbyist i doubt they will stick with you if you don't sort these issue i had disks a serial numbers no problem with install this CC app no it can't verify password even when i was logged in when i downloaded it
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Victoria Bampton - Lightroom Queen, Champion

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Program installers (i.e. the DNG installer) couldn't care less about your Adobe password - that's your Mac asking for your computer admin password.
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Allan Pedley

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Yes it won't accept that either but iTunes keychain etc all accept it but thanks any way
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Allan Pedley

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By the way Victoria i was looking for a way to give you a star on trying to help so Gold star from me Best wishes Allan
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Victoria Bampton - Lightroom Queen, Champion

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That's sweet, thanks Allan. If you can post a screenshot of the dialog you're having problems with, that might give us more clues.
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Allan Pedley

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Hi Victoria just done a reboot make sure all was clean downloaded fresh copy DNG installer when i try apple or or Adobe password it shakes like saying no and thats it

Technical me you know


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Victoria Bampton - Lightroom Queen, Champion

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That one's definitely asking for your computer user account password - note that's not your Apple ID password. If something's stopping that, it's the operating system that's refusing the password, not any Adobe software.
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Allan Pedley

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Hi Victoria

Done it as i have had loads of Yosemite and Adobe issues when i did clean install set up temp password for user feel bit daft but just remembered after i posted

I am grateful for your help afraid after so many installs in a few days think my brain is fogged

Best wishes

Allan
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Victoria Bampton - Lightroom Queen, Champion

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Wonderful! We've all been there, don't worry. ;-)
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Allan Pedley

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Cheers
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Allan Pedley

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Ok little update

I have re formatted my mac during install all my other mac or windows gear was off and install was fully ethernet.

The good news is the small issue with Apple bluetooth and mail is fully solved excellent

The bad news is Maps module is identical i.e. does not work in LR5.6, so to the best of my knowledge the mac is up fully no problem except LR

I also have Apple care and rang them for info, the person i spoke to had not heard any issue about LR but knew a few issues needed solving in Photoshop.

Tried ringing Adobe tech support thats a royal joke you get in a Que then they announce sorry we are busy and disconnect you

So its your turn Adobe lets see a fix and please do not keep us waiting until LR6 if this is your plan i think you at least need to be crediting people who have this issue as mentioned before i would not have moved to Yosemite had Adobe not said CC was working despite knowing for 3 plus months that it did not work for all

Cheers

Allan
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Dave Roberts

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Well yesterday I moved everything to my shiny new iMac Retina, my images look great but still not maps.....

Julie, are you still 'listening' to this thread?
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Allan Pedley

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Bit of envy here Dave lol been looking at the 5K but not fond of paying while the LR map module does not work
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Allan Pedley

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Morning Adobe World

Any updates for a fix please?

Even using an app for a GPX trackless causes me in map module to have no internet the module is useless as is

Cheers
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Rob Jackson

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I am experiencing the same issue with 5.6 and Yosemite. The spec of my system is an iMAC with i7 and 16GB RAM plus 3 TB 60% free. Google maps loads fine in Safari but in Lightroom its impossibly slow and segments time out. Rapid solution and update please?
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Rob Jackson

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OK - put a network monitor on and ran LR. Like others I get an increased and sustained upload traffic of around 27 KB/S once maps is opened and only reduced when LR is quit. I am on a slow internet link - 1.2MB - so most panels will not load. What is interesting is that the traffic is going back to wi-in-f95.le100.net which is part of the externally facing Google server farm and it leaves my mac on port 443 which is usually for HTTPS / SSL traffic. This must be easy to trace Adobe???
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Mark Twells

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I would LOVE to know what all this data is. There is a lot of it, and it's encrypted...
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Uli N├╝rnberger

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Same problem for me. I can't believe this cannot be fixed by a company that huge! May I suggest sorting out the priorities? We are paying customers after all!
My specs; Lightroom 5.6, OS X 10.10, iMac 3,06 GHz Intel Core 2 Duo, 12 GB Ram, ATI Radeon HD 4670 256 MB.