Lightroom mobile: Issue with pop-up boxes

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  • Problem
  • Updated 4 weeks ago
  • (Edited)
There seems to be an issue with the layout of popup boxes on lightroom mobile. I am currently using a OnePlus 5T. This was found by following these steps:1. Choose photo2. Press 'save to device' and the pop-up box shrinks
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Mikey Earle

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Posted 1 month ago

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Arnab Sil, Employee

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Hey Mikey,

Thanks for reporting the issue. Can you please let me know that what are the font / display size settings on your device? Also have you modified the display size inside "Developer Options"?

Additionally it would be good to know that is the issue happening for all images in your catalog, and does a restart of Lightroom / device resolves the issue.

Regards,
Arnab
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Mikey Earle

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Hi Arnab,
Here are the details:

Font: OnePlus Slate
Size: Small

The display size has not been modified. It persists across all images. A restart of both the app and device does not resolve the issue.

Thank you very much for the fast reply and if there are any more questions feel free to ask, 
Mikey 
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Arnab Sil, Employee

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Hi Mikey, Thanks for providing the details, can you please let me know that from when are you facing this issue? Or is it a first install and you have never seen it working ok?

Additionally what is the device language set on your OnePlus 5T?

Regards,
Arnab
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Mikey Earle

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Hi,
From first install this issue has persisted. And I'm using English (United Kingdom)
Thanks again,
Mikey
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Arnab Sil, Employee

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Oh, definitely something weird happening on your device. Can you please let me know that are other modals like Copy/Paste settings, delete image, create/remove album, etc coming up fine on your device or not.

Meanwhile I will be checking with my team to understand that how we can analyse the problem on your device.

Regards,
Arnab
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Arnab Sil, Employee

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Hey Mikey,

I checked with my team and we think we have a potential fix for the issue. So do you mind joining us at the Lr CC Android pre-release forum, so that you can try out the potential fix and we can work more closely to resolve the issue?


Regards,
Arnab