Photoshop CC 2017.0.0: Issue with exiting (esc) "Text edit" tool

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  • Updated 3 weeks ago
  • (Edited)
Sometimes when i try to Esc text edit mode (exit and cancel any changes) it somehow freezes text tool and doesn't allow me to exit it completely. None of shortcuts work anymore (Esc; CMD+Enter; Menu panel buttons) so i can't do anything, even save anything, because most of menu items is inactive. Only option is to Force quit PS and start again. Sometimes it happens every 10 edits and i literally need to save my project every time i plan to edit text, because it can freeze anytime. 

Problem appears on Photoshop CC 2017.0.0 release Text tool for macOS Sierra 10.12.1.
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Klavs Buss

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Posted 2 years ago

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Pete Green, Customer Advocate

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Hi Klavs, 

Sorry for the trouble with exiting text fields. If you're using 2017.0.0, you'll want to update to Photoshop CC 2017.1 which was released earlier this week. 

https://helpx.adobe.com/photoshop/kb/uptodate.html#CheckUpdates

Let us know if that resolves it for you.
Regards
Pete
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Klavs Buss

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Hi, David! I run into the same problem again. Could it be that some older files which im using is causing this? Problem didn't appear for a while after running font troubleshoot but something evoke it again, while editing older file :/
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David, Official Rep

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Howdy Klavs,

Uh...I'm not sure what to say...

So, I ran this by the developer who made the fix and she said that even badly corrupted fonts shouldn't compromise functionality.  But I have heard of users with dicey fonts that hamstring their app.  It is POSSIBLE that the older fonts use one or more of these "naughty fonts" and that results in the font caches become corrupt, which then triggers the bug.  What are the names of the fonts in these older docs?  I'm afraid, however, that's all supposition based on the evidence.

Would it be possible to send me your font caches?  My email is david <dot> mohr <at> adobe <dot> com.  Also, just to again confirm, when you have this problem NONE of the methods to confirm text work, right?  You've tried the UI in the Options Bar as well as the <Enter> on the numeric keypad, right?  What about switching out of PS to another app and then coming back?  Is Photoshop responsive or is the app hung?  It might be that a corrupted font is hanging the app, but again, that's a guess.

Thanks,
David
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Klavs Buss

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Thanks for fast response David! I've sent you my font cache to e-mail.

I confirm:
  • NONE of the methods to confirm text work
  • tried the UI in the Options Bar as well as the <Enter> on the numeric keypad
  • switching out of PS to another app and then coming back NOT work
  • Photoshop is responsive, i can click on menu bar, but can't quit text tool or quit app normally, because while text tool is active most of options in menu bar is innactive
Looking forward to find solution
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David, Official Rep

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This is REALLY weird.  For what it's worth, what you are describing shouldn't happen.  Not saying that it isn't, just that it shouldn't...8-(

Are you positive that you've updated to the Photoshop CC 2017.1.0?  Would you mind double-checking under Help > System Info -- first line?

What other applications do you have running at the same time?  What other devices do you have hooked up to your machine?  Are you using a tablet?  Have you tried trashing your preferences at launch?

I'm kinda stumped on this one.  But, I'm totally on-board to help get to the bottom of this.  What time zone are you in?  I ask, cuz if this comes up again, would you be willing to email me and I could try remote-viewing your machine to get to figure out what's going on?  I'm in San Jose, California, so I'm on Pacific time, but I often work odd hours / from home.

Thanks,
David
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Klavs Buss

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Hi.

Are you positive that you've updated to the Photoshop CC 2017.1.0?
Positive!

What other applications do you have running at the same time?
Will send you full list to e-mail - mostly stuff i use in my work process. Toggle, Spotify, Chrome, Slack, Mail App (default osx) with Mail Butler plugin, Fantastical 2, iMessenger (from app store), Messages (default osx), Dropbox, Bartender, Craft for Photoshop etc etc

What other devices do you have hooked up to your machine?
  • Apple wireless keyboard and mouse
  • Wifi adapter (via USB)
  • iPhone (via USB) 
  • Second monitor (via thunderbolt)
  • earplugs
Are you using a tablet?
Nop

Have you tried trashing your preferences at launch?
Nop

What time zone are you in?
Riga, UTC+02:00

I could try remote-viewing your machine to get to figure out what's going on?
Yes, it would be no problem. Do i need to install TeamViewer or similar?
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Alexander Eid

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This reply was created from a merged topic originally titled Photoshop Text Edit bug.

Apparently, on this last update of Photoshop 2017 (macOs Sierra), the text area is causing problems while editing it. I'm losing my work on multiple times due to a huge bug.

Essentially, when I click on a box text, the program is stuck on the edit and can't be canceled or confirmed. Everything else go crazy, the menu icons are disappearing when the mouse go over them, the menu is greyed out, and there's nothing else I can do if not force quit and hope the program will recover the file (not always).

Here's a screen of what is happening: 

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Shaun Stanwood

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Just want to chime in. This bug is still happening.
At first I thought it was fonts conflicting from typekit and some old local fonts I have. I threw the old fonts out and restarted and I'm still losing hours of work to this bug.

I'm running Acrobat Pro, DW, Chrome, Spotify, FF, and Word in the background.
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Леонид Топровер

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I have a same problem and it`s the reason to prefer 2015 easy using.
Permanently, other apps have no influence.
Windows 7, PS 2017.1.1
Leo.
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David, Official Rep

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Howdy Leonid,

Have you tried the steps I suggested to Mark?  What other hardware do you have installed with machine?  Any tablets?

Thanks,
David
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Леонид Топровер

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Well, David, now I can locate my problem. The bug is hiden in the using of PS 2015 action (inclouding Type-tool) copied automatically in process of 2017 installation.

It is uncomfortable, but I resolved only by rewrighting text steps in every required action.

Thanks,

Leo
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Josh

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Hi - 

I don't know if this helps at all/matches up with what others have experienced. I have been working on two files side by side for the past week. One of files continually has this problem (Can't exit text editor, have to force quite) whilst the other file is completely fine. 

This leads my to believe something is corrupt in that one file rather than a general program bug. 

Josh 
(Edited)
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David, Official Rep

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Thanks for that info, Josh.  It might be just the lead we need.

David
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David, Official Rep

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Howdy folks,

So, if you are experiencing this problem, could you please send the file that you were using when the problem appeared as well as your font cache (found at either /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop CC or \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop CC, CC 2014, or CC 2015) to me at david <dot> mohr <at> adobe <dot> c o m

Thanks,
David
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Michael Chang

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I have the same issue and have emailed David.


MacOS Sierra (10.12.6)

Photoshop CS 2017.1.1 Release

 

  • I cannot recall ever having this issue before yesterday.
  • The PSD file I attached was last modified July 13, and I am 100% certain that I have not experienced this problem with this file before.
  • I do not recall whether Photoshop for Mac has been updated since July 13.
  • I opened the PSD today in order to copy some text to a new PSD. My Esc key is set to dismiss text edits. I want to say that each “freeze” I’ve experienced today has to do with me:
  1. Selecting text in PSD File A and copying.
  2. NOT hitting Esc after copying to dismiss the text “edit.”
  3. Switching to PSD File B and attempting to paste into a text box.
  4. From this point on, all that I can do is Force Quit Photoshop. Nothing else works.
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David, Official Rep

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Howdy Michael,

Sorry for the lag -- I got pulled onto another project and am just now catching up with the forums.  Unfortunately, I did not get your email -- I believe you Zipped the docs?  Our system doesn't allow zipped docs from outside the company.  Can you resend them unzipped?

Also, what ARE you doing for your step #2?  Using the Cancel button in the Options bar?

Thanks,
David
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David, Official Rep

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Hey Michael,

Just following up with you again.  My corporate email won't let me receive a ZIPped file.  Did you ever send a non-ZIPped version?  I didn't seem to receive one.

Thanks,
David
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Michael Chang

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Sorry for my delayed reply, David. My company email must have flagged your earlier message — or I just missed it.


I've re-emailed you the file and my notes. Let me know if you need any other info.


FWIW... I stopped use Mac Photoshop CS 2017 because of this problem. I’ve been using 2015 instead.
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Olli Jäderholm

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I keep experiencing this same bug, it is really annoying. Sometimes I get PS to show me the recovered files after the forced quit, sometimes I don't. Is there a way I can make sure that PS recovers the files I was working on when the bug happens? As I am typing this I have PS stuck on the backbground with a lot of unsaved progress about to be lost :(
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Olli Jäderholm

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For me removing the plugin resolves the issue. I removed it since the last bug happened and so far it's hasn't happened again. 

You can wait for the autosave function to do it's thing. Set the frequency to 5 min and then just wait 5 mins before forcing PS to quit. After that you should be getting the recover versions when you open it again. 

Br
Olli
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Marc Sanders

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I can't seem to access the Photoshop preferences to change the autosave setting because of the bug. Is there another way to change the autosave value?
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Olli Jäderholm

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The default setting is 10 minutes, so grab a coffee and sit tight for a while. 
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Marc Sanders

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David, Official Rep

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Hi Marc,

There might be multiple triggers for the problem that you're encountering.  What are you seeing, specifically?  What OS are you running?  What version of PS?  Do you have any third-party plugins?  Have you tried disabling them?  Have you tried any of the other troubleshooting steps that I've already posted?

Thanks,
David
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Petr Skala

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Hi guys – I’ve figured out WHEN the issue occurs.
I am working on multiple monitors (3) and whenever I edit text on one monitor and then (while still editing the text) click with the type tool into document on another screen, the issue appears.

Is it the same in your case?
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Petr Skala

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Hi Guys – is here someone from Adobe?
This issue is ABSOLUTELY THE MOST ANNOYING cos’ I keep loosing my work.
I mentioned that the bug appears while switching among documents on different screens – it’s not right. But I found that the bug is triggered by "ESC" key. Not every time but it’s definitely the trigger.

Can you solve it PLEASE?

Working with Photoshop is real pain in the ass since this bug.
(Edited)
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Olli Jäderholm

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:(

Adobe released a new version of PS and removed Device preview. So basically  if you want to use PS to design for anything but monitors you are stuck with this bug forever.  Really really bad move Adobe. It's truly a sad day.  
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Idan Arbel

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this bug still happens in cc18 unrelated to device preview
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Alice Tribuleva

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Same experience here.
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David, Official Rep

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Hi Idan and Alice,

What are you seeing in Photoshop 19.0 or 19.0.1 when you click ESC to confirm/quit a text edit?  This problem should have been solved for single monitors.  (I'll look into the multiple monitor scenario tomorrow).

Thanks,
David
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Markus Schlögl

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So, what's going on with the multiple Monitor issue? It's tripping me out atm. Of course, auto save didn't work, so I can redo everything. But I'll do it in Illustrator CS4, which is still working reliably. Like PS Cs4.
Edit: I was trying to use the Glyphs Panel (the main reason for getting into PS CC). It didn't work, I could not choose alternate characters like in Illustrator, and afterwards I had to kill the PS task. On 2 monitors, Win 8.1.
(Edited)
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Daniel Munzing

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I'm still getting this issue. I have 2 monitors.

-d
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David Kuo

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This happens to me daily now and single- and dual-monitors and it is beyond frustrating.  It's a software bug and it's in the Adobe forums too.  

I took the time to register because I think I've found a way to remedy this for now without force closing Photoshop.

When you can't ESC out of a text box or even use CMD + RETURN, then do the following:

Use your mouse/trackpad and click on the MOVE tool.  Then hit CMD + RETURN.  It will pop-up as a program error, thus resetting the box and escaping out.

Hope that helps.  It's not a solve for the root of the problem, but for now, it has helped me from force quitting.  Spread the word and make sure Adobe fixes this!
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David, Official Rep

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Hi David,

Are you using the latest version of Photoshop.  This problem should have been solved for single-monitor setups.

Thanks,
David
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Jed Sweigard

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Yeah, this bug is outrageously annoying. I habitually save constantly since this started happening but it still probably ends up costing me about 30 minutes a day spent recreating work I've already done.

I'm running the most up to date version of 2017. I won't upgrade to the latest CC because Adobe removed Device Preview in the latest release which I need and use every day. Is it possible they're just not going to patch the 2017 release with the fix or can someone confirm that it isn't fixed and is still happening in the 2018 CC as well?
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Jed Sweigard

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Well, I finally bit the bullet and upgraded to CC 2018 (19.1.3) but this bug still persists. It doesn't happen as often, I've been using it without issue for a couple weeks now, but the bug occurred again just now. 
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David, Official Rep

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Hi Jed,

I would be curious to hear any and all details you can share.  We haven't heard about this bug since we released 19.1.  If you're still getting it, we'd like to track down why.

Before you said that the bug happened every day, multiple times.  Now it's after a couple of weeks?  Have you just seen it the once or multiple times?

What kinds of things are you doing when you encounter this issue?  What other plugins do you have installed?  What other apps do you have running at the same time?

Thanks,
David
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Jed Sweigard

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Hi David, thanks for responding!

Yes, I upgraded to 2018 a couple of weeks ago and I haven't encountered the bug again until today. So this is the first time it has occurred in CC 2018.

I'm still not 100% sure specifically what causes it. It seems to happen when I have a text field selected and then click somewhere outside of it, either in the artboard or on a palette. But I haven't been able to reproduce it on purpose.

As far as other software, when it happened today I didn't have much else running; Apple Mail, Slack, Wunderlist and Messages. However, the most logical culprit - if any - is probably my font management software, Fontbase. Could be that, but when I was having issues with CC 2017, I encountered this bug before I started using Fontbase, so that seems unlikely.

As far as plugins go, I haven't installed any for Photoshop 2018. I also removed all of my preferences and made sure it was a fresh install when I updated.

I'm using macOS High Sierra (10.13.4) on a mid-2014 Macbook Pro Retina.

Thanks!
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David, Official Rep

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Howdy Jed,

There was an issue in earlier releases with ESC, but that's been fixed for some time.  It wouldn't be impossible, however, for this bug to have multiple triggers.  So after you repro this issue, try with Fontbase off and see if it goes away.  I would like to track down the causes and address everything that we can.

Thanks,
David
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David, Official Rep

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Howdy Jed,

I haven't heard back, so I'm going to assume this problem is gone.  If not, please let me know...!

Thanks,
David
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Michael Chang

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I was able to solve this problem recently. I'll try to keep it short.

TL;DR —
  • I'm running MacOS High Sierra 10.13.4 and Photoshop CC 2018 19.1.3 on a new MacBook Pro (15-inch, 2017).
  • Under Photoshop CC Preferences > Performance > I checked "Use Graphics Processor". Clicked Advanced Settings > selected Drawing Mode Normal and checked the top 4 choices and unchecked "Use native operating system GPU acceleration." 
  • I do not know what would happen if I checked all 5 Advanced Settings or some other combination.
  • I can confirm with 100% certainty that the freeze upon exiting text edit happened BEFORE I changed the above settings and went away AFTER I changed them.

Longer explanation —
  • Scroll up to see my posts detailing previous problems.
  • I was running an older 15" MacBook Pro at work until 2 weeks ago. I don't recall the exact model. It was at least a year old, likely two. It had MacOS Sierra (10.12) with the latest updates. I had both Photoshop 2015 and 2017/18 installed. I ran 2015 almost exclusively because it didn't exhibit this bug we're discussing.
  • IT gives me a new 2017 MacBook Pro two weeks ago with a clean install of MacOS. I install clean versions of Adobe CC apps (notably Photoshop 2015 and 2018).
  • Knowing the possible issues of bringing over bad settings, I still chose to manually copy over my Photoshop 2015 and 2018 preferences to the new laptop.
  • I open up two files in Photoshop 2018 and IMMEDIATELY experience the exiting text tool bug. 
  • I Force Quit and reopen PS 2018. Knowing that I have more computing and graphics power with the new MacBook, I change the Graphics settings noted above.
  • Quit, restart, and everything has been running smoothly ever since. I'm at 2 weeks now without a exiting-text-edit freeze. Hallelujah!

Best of luck to others.
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José Miguel Díaz Muñoz

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Hi.
I have the same problem with version 19.1.5. Is there any solution for this?
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David, Official Rep

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Hey José,

Could you tell me about your system setup?  What OS are you running?  How many monitors?  What kind of keyboard / tablet / mouse?  Other apps open?  Size of the text blocks you're dealing with?  Size of the files you're dealing with?  Have you tried Michael Chang's suggestion?

I've been unable to repro this bug since we fixed it for 2017.  This leads me to believe there's one more element involved triggering it.

Thanks,
David
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José Miguel Díaz Muñoz

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Hello david.
Thanks for your quick response

I work with a MacBook Pro connected to two monitors. The keyboard is from an old iMac connected by cable and the mouse is the "Magic Mouse" from Apple.



I have tried the solution of Michael Chang. But I do not think to remove"Use native operating system GPU acceleration." Be the correct solution. I decided to buy this Mac for the GPU and thinking that it could help me in my work with large Photoshop files. Maybe I'm wrong and photoshop does not need this to work well.
I'll try while I can not find another solution.

Thank you very much


PD:

Sorry for my English. I speak Spanish and I am translating with Google

(Edited)
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David, Official Rep

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Hola José,

Nosotros podemos escribir en español!

Trabajas con Acciones? Hay otras aplicaciones abiertas cuando tu trabajas? Cual? Si tu usas un solo monitor hay problemas?

Gracias,
David
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José Miguel Díaz Muñoz

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Hola David.
Trabajo con tres monitores y en ocasiones tengo abierto illustrator o After effects. Utilizo acciones para algunos trabajos, pero no mucho.

Un saludo

PD: Siento la demora. he estado de baja
(Edited)