Photoshop Elements: Editor crash on launch

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  • Updated 7 years ago
  • (Edited)
I have a problem getting Photoshop elements 9 to load. I only purchased it yesterday and you website sends me around in circles. Can I get a refund?
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Rhett Bunnell

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Posted 7 years ago

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Rhett Bunnell

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So I have uninstalled and reinstalled, I still have the same issue. The organiser works but soon as I go to edit it has an unexpected error and closes. Windows log file shows this happening Faulting application PhotoshopElementsEditor.exe, version 9.0.3.0, time stamp 0x4d906921, faulting module PhotoshopElementsEditor.exe, version 9.0.3.0, time stamp 0x4d906921, exception code 0xc0000005, fault offset 0x00e0c1f4, process id 0xe60, application start time 0x01cc8bceac612109

I have looked at all the info and tried everything but nothing is fixing it.
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Rhett Bunnell

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I do not have a command button.. or a finder so how do I do this?
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Brett N, Official Rep

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Sorry, these instructions are for Mac (I'll update the doc for Windows as well). But the same applies to Windows. For step 1, just open up a search from the Start menu. Then follow the rest of the instructions the same. (Trash=Recycle Bin, emptying the Recycle Bin is not required, that is a quirk of the Mac OS)
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Rhett Bunnell

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OK, I tried that deleted 4 files, no luck still not working.
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Brett N, Official Rep

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And you've done all the other steps in the document?
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Rhett Bunnell

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Indeed I have.
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Rhett Bunnell

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does anyone read this?
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Brett N, Official Rep

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Please have a little bit of patience, you posted this on a Sunday...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Rhett, if you just purchased PSE 9, you might be eligible for a free upgrade:

Post Announce Upgrades
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Rhett Bunnell

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Jeffrey,

I have put in a request, will see what happens.

So I did a full and fresh install of windows and at one stage PSE9 was working. Here is a list of programs installed after that time.

MYOB Accountright Basics (is installed on my laptop as well)
Pinnacle Studio 15 ultimate (not on my laptop)
Logitech g27 (not on my laptop)
iRacing (is on laptop)
Nitro PDF Reader 2 (is installed on my laptop)
Trading Paints Downloader (not on my laptop)
Microsoft Office Outlook connector (not on my laptop)
Blackberry Desktop Software (Not on my laptop)
Windows Live Essentials (is on my laptop)
Realtek Audio Drivers

I installed Coral Paintshop pro 12 Ultimate after I was having issues with pse9

Adobe Reader (is on my laptop)

So one of the above could be causing an issue.

Cheers
Rhett