Photoshop Elements: Rebates: Is Adobe's reputation worth $20?

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  • Updated 7 years ago
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  • (Edited)
I recently purchased Adobe Photoshop Elements from Buy.com based on a $20 mail-in rebate offer. Yesterday I received a postcard from Adobe saying my rebate request had been rejected: Purchase made outside the qualifying period.

Since the period on the offer runs between Sept. 2010 and Dec. 2011, I called the posted number; there I was told that what I submitted was a packiing slip, not the receipt. On my second call, I spoke with a supervisor and was told I'd get the rebate.

Does Adobe not know how much ill will is generated by transactions like this? Their beef should be with Buy.com, who didn't enclose a rebatable receipt. I flamed Adobe in several venues last nite, invoking the Dark Forces of Karma on the company - all for a piddly $20.

I ask Adobe: was this trip really necessary?
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BruceS

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Posted 7 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Sorry you had trouble. It sounded like there was an issue with you submitting the packing slip instead of the receipt per the rebate instructions. I checked with Young America, who fulfills the rebates for Adobe, and it appears the problem was corrected and you are receiving your rebate.