Photoshop Elements: Rebates: Is Adobe's reputation worth $20?

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  • Updated 8 years ago
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  • (Edited)
I recently purchased Adobe Photoshop Elements from based on a $20 mail-in rebate offer. Yesterday I received a postcard from Adobe saying my rebate request had been rejected: Purchase made outside the qualifying period.

Since the period on the offer runs between Sept. 2010 and Dec. 2011, I called the posted number; there I was told that what I submitted was a packiing slip, not the receipt. On my second call, I spoke with a supervisor and was told I'd get the rebate.

Does Adobe not know how much ill will is generated by transactions like this? Their beef should be with, who didn't enclose a rebatable receipt. I flamed Adobe in several venues last nite, invoking the Dark Forces of Karma on the company - all for a piddly $20.

I ask Adobe: was this trip really necessary?
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Posted 8 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Sorry you had trouble. It sounded like there was an issue with you submitting the packing slip instead of the receipt per the rebate instructions. I checked with Young America, who fulfills the rebates for Adobe, and it appears the problem was corrected and you are receiving your rebate.