Photoshop CC: Application asks for a serial #

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  • Updated 3 years ago
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Hi I took out photoshop cc in August this yr.We have been unable to down load and use on my sons imac.I need the serial number to be abble to access this service.I am paying £8 plus each month and cannot use it.We have in the past been told by you to download this but it asks for this number .PLEASE can you help us.Our daughter is thinking of buying this service to use at University,but we are put off because of the difficulties in contacting you for help. Very Frustrated.Im not a computor genius just someone trying to help my son with his college stuff.
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haillie dellow

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Posted 3 years ago

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Chris Cox

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Photoshop CC doesn't have a serial number - you sign in with your Adobe ID for the subscription.

Did you download and install the Creative Cloud app/utility? Then did you download Photoshop?

What difficulty are you have phoning, chatting, or using the forums to get help?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you're getting a dialog asking for a serial #, then you likely have a problem with a Firewall on the system that is blocking access to the activation server. See this document:

Creative Cloud applications ask for serial number http://helpx.adobe.com/creative-cloud...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I tried looking up the account using your email address. It must be under a different email address. Did you try to get help here? https://helpx.adobe.com/contact.html?...
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haillie dellow

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Hi
Yes it is me who has purchased it for my son .It is on his email address.
We did what Chris Cox said to do to start with.

No problem with firewall we have checked.

My son has asked adobe to reset his password ,we are waiting for thid now.
Thank you Hails
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you get the case # from your son? That would help me look up his account.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ok. I'll have someone contact Seth and get him up and running
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haillie dellow

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Seth said thank you and awaits your contact.
Monday 1st Dec