Is there a MODERATOR here? Need special help.

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  • Updated 1 month ago
Hi. I've got a serious problem with signing in and viewing my profile, who's in charge of the sign in process to this forum?
Or does anyone know if there's a SPOC or POC to whom I can turn to get this issue resolved? An Adobe bug reporting system, perhaps?

feedback.photoshop.com has no idea if/how I'm signed in?!

Thanks,
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Anders Brandén

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  • not a happy camper

Posted 1 month ago

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Photo of Johan Elzenga

Johan Elzenga, Champion

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You have to uncheck the Prevent cross-site tracking option in Safari Preferences - Privacy. Or use another browser. BTW, if you can post here, then apparently you are logged in...
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Anders Brandén

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Thanks, I already got that tip, but there's a lot more to it, which is apparent from my problem report:

First off this is all happens using Safari in iOS 13.5.1 on iPhone 6s Plus.

1) My problem was with logging in using "Use your Photoshop Family account" i.e in this case, an Apple ID. Turning off Prevent Cross-Site Tracking did solve that, but...

2) Logging in using Facebook and Google works fine without turning off Prevent Cross-Site Tracking, in Safari!

There's also a snag with an account using Facebook gone rogue with a non-existent profile so I can't even delete it, but I'll write a brand new report about that...

So you're quite right, in order to produce my report, I had to sign in using a Google account.

Consider this Question SOLVED. Thank you
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Anders Brandén

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Don't know how to close this.
Please close.
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Johan Elzenga, Champion

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There is nothing to close.