Is there a HUMAN with Adobe who can help with downloading Photoshop CS2?

  • 1
  • Question
  • Updated 3 years ago
  • (Edited)
I had a hard-drive crash. Tried to reinstall PS CS2. It won't activate. Phone number doesn't work. Went online and got an inept person in India, who directed me to this link: https://helpx.adobe.com/creative-suit... Well, it doesn't install. It is requesting a DISK and won't allow me to redirect to the disk2.exe file. Is there ANYONE who has a workaround on this? What a nightmare! I've spent so many thousands of dollars on Photoshop and Adobe products since 1997 and I get ZERO support.

(Msg says 'ease up on the caps in the title. It looks like your shouting. Well, that's because I AM SHOUTING!!! So frustrated!)
Photo of Susan Miller

Susan Miller

  • 6 Posts
  • 0 Reply Likes
  • FURIOUS and FRUSTRATED.

Posted 3 years ago

  • 1
Photo of David

David, Official Rep

  • 2721 Posts
  • 373 Reply Likes
Hi Susan,

Sorry to hear about your frustration; making someone feel they must shout is no one here's goal or intention.

The truth is Photoshop CS2 is a VERY old application -- we released it more than ten years ago.  As a result, CS2 almost certainly would not run on any modern operating system and as a consequence, we cut off support for it some time ago.  In fact, searching our servers, the oldest version I could get my hands on was CS4.  So, even if sending out a disk was something we were permitted to do (which it isn't), I can't even find a copy to send.

Now, all that said, the representative in India actually gave you a correct link.  If you sign in and accept the warning notice (that these apps are so old as to be potentially unreliable on modern hardware/software), then you are actually presented with the option to download Photoshop as well as a number of other apps from this timeframe.  I personally downloaded the Windows build on my Win7 sp1 machine.  I even went so far as to run the installer until it asked for a serial number and everything sure appears to work.  What was the problem you were encountering?  Perhaps there was a glitch in your download?

I'm happy to help you solve this problem; if you need further assistance, please just ping me here.

Thanks,
David
Photo of Susan Miller

Susan Miller

  • 6 Posts
  • 0 Reply Likes
Actually, I'd been running CS (not CS2 and CS3, which I own as well) on Windows 7 very successfully for many years. I don't have time for the learning curve.

The problem is that I downloaded the files as directed. I opened the files (starting at the bottom of the list), then did disk 1. It gives an error stating that characters are not recognized in the destination drive. (x86, I guess) Then when I change to c:\ it seems to 'install' but still asks to insert disk 2. Well, it doesn't give me the opportunity to direct to disk 2 file and of course, there is no actual disk.

I'm using Windows 7 with mega ram, mega storage and mega video power. It accepts the serial number but keeps asking for the second disk.
Photo of David

David, Official Rep

  • 2721 Posts
  • 373 Reply Likes
I can tell you that I tried Photoshop specifically, and it appears to work.  I will follow up offline with you, but I would strongly recommend downloading just the Photoshop app and using that serial number.

Thanks,
David
Photo of Susan Miller

Susan Miller

  • 6 Posts
  • 0 Reply Likes
Question is, how to do that? The .exe files are zipped it appears. I can't find a link to only photoshop.

I really will need Illustrator too, though I rarely use it. It's only if a customer insists on sending me an .ai file that needs manipulation.

How do you want to follow up off-line?
Photo of Susan Miller

Susan Miller

  • 6 Posts
  • 0 Reply Likes
PS I honestly need mainly Photoshop and occasionally, Illustrator. None of the other items interest me for my business.
Photo of Susan Miller

Susan Miller

  • 6 Posts
  • 0 Reply Likes
Chris, I didn't find a place to download just photoshop. Am I missing something?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
On the reference page, there is a large list, you select the language, then it shows a second list starting with the full Creative Suite, and near the bottom of that list is Photoshop.
Photo of Susan Miller

Susan Miller

  • 6 Posts
  • 0 Reply Likes
Ping. Just emailed you.

Thx.