Is Adobe treating LR/6 user badly in comparision to LR/CC users??

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To fix the Nikon lens metadata issue, I was unable to use
the update function in LR6.5 to get the LR6.5.1.  Luck for me I was able
to get the link from Laura Shoe's LR Blog, and did download the patch. 


As a long time user (LR2) I feel like a second class citizen.  I cannot get phone support even when they screw up and issue bug fixes such this Nikon Lens issue and the inability to run "check for update”. I’m also 100% sure if I was a LRCC user I could talk with a support person.   

Adobe seems hell bent on shoving LRCC and the monthly cash milking users at every turn.   Does anyone else feel Adobe has abandoned the base of desktop/stand alone LR users?

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Doug Stead

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Posted 2 years ago

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Victoria Bampton - Lightroom Queen, Champion

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Sorry to hear you're having trouble checking for an update.  That's not specific to perpetual licenses and can happen to anyone (but is most frequently reported by people who rolled back from 6.2 to 6.1, it seems).

The fix is usually to simply uninstall and reinstall Lightroom.  Are you Mac or PC?
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Doug Stead

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Hi Rick Flohr,

I have followed all your instructions and those provided at the URLs provided.

My desktop LR6 is now FUBAR!  I am unable to reinstall Lightroom Perpetual. (I am now associating perpetual as meaning pain of ownership.)

What was not mentioned in any instruction is that after uninstalling LR6 and running the CC-Cleaner program, you are also required reinstall the Adobe CC Application Manager, is this is needed to re-install the LR6 download file specified. 

So I reinstalled it, re downloaded both several times, and keep getting the "persistent problem" "UPDATE FAILED", together with the instruction to contact customer support. 

Of course brings me back to NO tech phone support for all second class users of Lightroom Perpetual. That is of course unless I pay an additional month ransom, for a product which is absolutely useless to me.  Leaving me with images to develop and having to work with a less powerful notebook.

HELP PLEASE

Tongue in cheek, being as Canadians aren't litigious, anyone know if you can get CrowdFunding for class action litigation? 

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Rikk Flohr, Official Rep

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Is there a complete error message you could quote or an error code?
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Doug Stead

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Hello Rikk,

The Adobe CC Application Manager provided no error code.  Only what I provided, a screen note saying "persistent problem update failed” followed by a recommendation to contact tech support or look for help in the community.

Sad don’t you think? Nothing personal Rikk.

For all others who find themselves needing to remove CC artifacts that should never been place onto their machines,  I spent last two days screwing around and finally found a workable solution.

1)       Go back and find in your download directory, your paid original LR6 install file and run/install it. 

2)      Run LR6.0, select check for updates, viola, and this original version will update correctly to LR6.5.1.

It is obvious to me that no one at Adobe is interested enough to even test updates issued for the users foundation of perpetual clients.  That Adobe even provides a Command Line program (CCCleaner) indicates a Band-Aid fix for a product which is being kept on life support.

In my opinion Adobe’s business practises express a fundamental lack of corporate morality and something more akin to that of the Payday loan industry.  Further I prognosticate LR6 Perpetual will survive only one more money/upgrade cycle to LR7.  After which it will be killed. A death of a thousand cuts in the form of consistence piss-poor product support which will drive users like me run as far and as fast as we can, to a more ethical providers of similar product. 

Ahem, Adobe The Infamous, Long Live LRCC.

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Doug Stead

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I have run into a problem with my solution to get ride of LRCC artificats.  I am up and running but the loading of LR65.1 and running it are slow.  WHat has happened is that I am not running the 32bit version instead of the 64bit version which I have been using since LR5.

Does anyone know who to installor change LR6.5.1 back to the 64bit version under Win7??

Thanks in advance.  Doug Stead
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Steve Sprengel, Champion

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LR 5 had both 32- and 64-bit versions, not LR 6/CC, only 64-bit, so what are you talking about?





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Susan Stock

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I feel the same.  I am not a 'techy' and have found no help for my problem.
Therefore, LR is unuseable.  When I contacted Adobe and they found out I was
not in the Cloud, I was told to go the Forums.  Even our IT support could not fix my
problem.  Now what do I do?
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Susan Stock

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Thanks Victoria!
Mar. 9th, was importing 2 photos and LR froze. Since then, it freezes on splash screen to the same import.  I am using LR 5.71 64 bit, Windows 7. 
Have deinstalled and reinstalled from on-line download.  However, I did not remove the LRcat or assoc. files.  Only did what I was prompted to do. 
The new version opened, then froze with the same 'import' images showing.
Don't really know where to go from here.
Nothing has helped. 
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Victoria Bampton - Lightroom Queen, Champion

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Ok, where were you importing from?  A  memory card?  Hard drive?
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Susan Stock

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Picture arrived by email. I have to save to my desk top and then open and then I was going to import it.  I spent all day on Friday, looking around on Forums and found something on .lock and journals.  Deleted most of old backups and related .lock and finally opened Lightroom.  Then tried to import a back up catalogue.  Worked for 10 minutes and then starting freezing again.  Each time, it is creating lock files.  Does that mean anything to you?  Do we know what causes this?
I am happy with my version of LR; and would be happy, as with Apple products, that once your warrantee is over, you have the option of paying for tech support. 
I am READY TO PAY!!!!!!
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Victoria Bampton - Lightroom Queen, Champion

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Lock files are always created while LR's open, but should disappear when LR quits.  Never delete journals.

I would suggest starting with the standard troubleshooting steps: Standard Lightroom Troubleshooting Steps

And when you say "Worked for 10 minutes and then starting freezing again", what were you doing just before it started freezing again?
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Susan Stock

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I closed it down. Re-opened, without external hard drive on so it couldn't find the file, I thought that I had 'imported' the catalogue.  So I turned on hard drive and tried to reopen but it wouldn't.
JUST- copied the catalogue to desk top in a new folder.  Was prompted to save and test so I have.  It has opened!!!!!  I am going to close and go for lunch- will see if it still opens when I return! 
I will try launching from the icon on my desktop and not from the copied catalogue.
Wish me luck!
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Robert Frost

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From Doug

"I’m also 100% sure if I was a LRCC user I could talk with a support person.  "

.....................................................................................


I'd bet you are 100% wrong on that one!! ;)


Bob Frost 

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Doug Stead

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HI Bob,

My mistake then, if I understand you meaning as LRCC users are also treated with so little regard.   I assumed Adobe gave support to LRCC, because when found the Adobe Cloud stuff running on my computer, I phoned Adobe.

When I phone for support, I told them it was for a LRCC problem.  My call was put through and told the tech about the LRCC programs on my machine.  Silly me, I thought that I did have a LRCC problem... and was given the bums rush.