Express: can't upload picture

  • 6
  • Problem
  • Updated 5 years ago
  • (Edited)
I have the adobe ps express on my iPhone and been trying to upload pictures to edit but I keep getting message stating that the app cannot access photos or videos and to go to privacy settings to ensble. I've tried my privacy settings and didn't see that option. What do I do?
Photo of Chavenne Stamp

Chavenne Stamp

  • 1 Post
  • 0 Reply Likes
  • really disappointed as I just purchased the border upgrade and unable to use it

Posted 6 years ago

  • 6
Photo of Amreek

Amreek, Employee

  • 160 Posts
  • 6 Reply Likes
Hello,

There is a new privacy setting in Apple iOS6 that restricts apps to access photos without user permission.

To enable permission for PS Express please do the following

1. Launch 'Settings' on your device.
2. Navigate to Privacy > Photos
3. Turn 'On' for PS Express.

Hope this helps!
Photo of Elizabeth Missagia

Elizabeth Missagia

  • 5 Posts
  • 0 Reply Likes
There is not the option Private Settings!!!
Photo of Amreek

Amreek, Employee

  • 160 Posts
  • 6 Reply Likes
If you are on iOS6 please launch 'Settings' app of your device ( This is the settings of your device and not of PS Express app)
Photo of Jorge Ricardo

Jorge Ricardo

  • 1 Post
  • 0 Reply Likes
Hi did you do it cause i have the same problem and i dont find my photoshop app on settings .thanks