Lightroom mobile: After iPhone upgrade, image previews are black

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  • Updated 3 years ago
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I just upgraded to iphone 7 plus and restored the new phone from my icloud back up. In my Lightroom mobile app some of the images appear but others are black until I click on them. They stay black even after I've viewed them. None of the videos have synced. Do I need to start over?
Photo of Melissa


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Posted 3 years ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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That's probably your simplest course of action. I doubt the restore from backup to a new phone is a scenario that's been tested extensively.
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Will a Logout of Lr Mobile and Log Back In re-trigger the downloading of assets from the Cloud?