IPad freezes after pressing filter icon

  • 1
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
When pressing the filter icon on my 11” iPad Pro LRCC freezes for about 20 sec. THis happens on three of my iOS devices. My iPad Pro, an iPhone XS and another iPad.

Adobe tells me this is normal behavior with a catalogue of 25,000 photos. I disagree.

All software is up to date. I have installed LRCC on new devices with the same behavior.

Does anyone else see this?

Thanks
Monty
Here is a link to a video..

https://youtu.be/76XwXS9POVs
Photo of Monty

Monty

  • 143 Posts
  • 47 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Ignacio Barrientos

Ignacio Barrientos, Employee

  • 101 Posts
  • 11 Reply Likes
Hi,

thank you for reporting this, this is not normal behaviour.

This might sound odd, but does it help to log out and in again?
Please only logout once you have finished importing on the device.

What would also be helpful:
1. do you only see this when on VPN?
2. Do you work with the desktop a lot, i.e is the catalog and most of the imports originating from it?
3. Please send us a diagnostic log if you can still reproduce after logout/login.

Thanks,
Ignacio
Photo of Monty

Monty

  • 143 Posts
  • 47 Reply Likes
Thank you for your reply.

This happens with or without the VPN. I just signed out of LRCC, turned off the VPN then signed into LRCC. No change
All of the imports are done using my 11” iPad Pro. 99% of my work is on the iPad. Occasional I will use my wife’s 2011 iMac. LRCC work perfectly on the iMac

To whom should I sent the diagnostic log?

Thanks again
Monty
Photo of Monty

Monty

  • 143 Posts
  • 47 Reply Likes
I have sent a log to Adobe. Thank you!