photoshop.com: Invitations are not working

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  • Updated 6 years ago
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Archived and Closed

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I have sent invitations to non-photoshop.com members, they have then signed up and tried to view the group album. I sent the invitations to the entire class (28 students) and it worked fine for some. Some tried several times and finally were able to view the group album and some tried several times and were never able to view the group album. When I say tried several times, this is what we did: First signed up for photoshop.com account then clicked the e-mail to activate the account, then clicked the e-mail for the group invitation.
Photo of RICK KARDEN

RICK KARDEN

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Posted 6 years ago

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Photo of Amreek

Amreek, Employee

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Hi Rick,

What is the problem they are facing - Did they not get a notification in Me>Notifications to accept the Group Album Invite? They need to accept the Group Album Invite in Me>Notifications to start seeing the Group Album,

You can also try re-sending the Group Album invites

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