Invalid Serial Number

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  • Updated 4 years ago
I have a licenced version of Adobe CC for photographers, and it lost its link to my account last month. It wants me to enter the serial number, which I have done multiple times, and it repeatedly tells me the serial number is invalid. Any ideas?
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Alexander McClearn

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Posted 4 years ago

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Chris Cox

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CC doesn't have a serial number.
You sign in with your Adobe ID and password.
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Alexander McClearn

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Hello? I've responded twice to this thread since your last reply, but I haven't heard back. I provided a screen shot of where it asks me for the serial number.

Thanks.
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Alexander McClearn

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I didn't think it had a serial number either, but it won't let me use it without one. The Adobe website provides serial numbers for both PS and Lightroom. When I installed recently on my laptop, it demanded (and accepted) the serial number from the Adobe website before it would admit it wasn't a trial installation. However, when I use the same serial number on my other computer, it doesn't accept it, and claims it is invalid. Going through the process to submit the serial number, it makes me sign in to me Adobe ID a total of 3 times before telling me the serial number is invalid.

This all started a month ago when there was the problem with people being unable to access their CC accounts.

To make matters worse, my computer won't let me use my version of CS5, because when CC installed it changed the default version of PS that Bridge sends images to from Photoshop CS5 to Photoshop CC.

Thanks.
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Alexander McClearn

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Here's the sequence:

Bridge opens fine, but when I try to open an image in ACR, I get a "Sign In Required" window.

I hit the "Sign in Now" button. I enter my password, then get a "Your Trial has Expired" window. One of the options is "License This Software". Pressing that, I get another "Sign in Required" window.

Signing in again, I get a "Serial Number" window. See the image if you don't believe me.



I enter my Photoshop serial number, obtained from my Adobe account. I receive yet another "Sign in Required" window. After signing in for the 3rd time, I am told that the serial number is invalid. This is strange, because the serial number worked on my laptop when I installed about a month ago. I am assuming that I am allowed two separate installations of the software.

I am currently unable to use the software.

Thank you for any assistance you can provide.