Lightroom: Internal Error upon opening. Unable to create Slideshow

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  • Problem
  • Updated 3 years ago
  • (Edited)
I get this msg when opening LR. LR continues to function but I'm unable to create a Slide Show. Don't know if these are related. I'm hoping when I hit Continue I'm given an opportunity to upload the error message. Now I'm finding I can't upload a screen shot. Don't understand that! So I'm taking a picture of the error msg.
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Doug Rohrer

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  • frustrated.

Posted 3 years ago

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Simon Chen, Principal Computer Scientist

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The error seems to be cause by some 3rd party plug-ins. Try disable the plug-in from Lightroom's plug-in manager to rid of the error. See https://forums.adobe.com/thread/2010888 and http://www.lightroomforums.net/archive/index.php/t-22894.html
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Simon Chen, Principal Computer Scientist

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What is your slideshow issue? Which version of Lr? on what OS? perpetual or CC license? GPU driver up-to-date?
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Doug Rohrer

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The issue is that when I Create Saved Slideshow and try to export it to my desktop, the exporting process gets hung up and doesn't progress more than 10% of the show. This seems to be the case with just a few slides or as many as 80 images. The Saved Slideshow never makes it to my destination file so that I can Share. I have LR CC 2015. OS 10.11.1 on my MacBook Pro.
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Simon Chen, Principal Computer Scientist

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Are you able to playback the slideshow on screen?
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Simon Chen, Principal Computer Scientist

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Can you also try to update to Lr CC 2015.3?
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Doug Rohrer

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I've got the 2015.3 latest update. I'm able to playback the slideshow as long as I stay in LR but I just can't export it.
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Doug Rohrer

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This is far as it ever gets.

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Doug Rohrer

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I switched catalogs just to try something different but got the same result.
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Yuhong, Employee

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Hi Doug,

Is that possible that you clear the VELO cache manually by deleting the folder "/Users/***user_account***/Library/Caches/Adobe/Lightroom/velo" ?

One more question, does that work if you only export one slide?

Thanks,
Yuhong
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Doug Rohrer

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I put the contents of the VELO cache in the trash, restarted LR and made a 2 image slideshow and it still wouldn't Export. I'm still getting this LR error after restart:
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Doug Rohrer

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Yuhong, I appreciate your help in this. It's very frustrating on this end. I need to export slide shows and can't. I just went through all my plug-ings and un-enabled any that might cause a problem and tried again to export a simple 1 image slide show and still couldn't do it. I hope you can help figure this out.
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Yuhong, Employee

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Hi Doug, 


Sure, I will work with you for this problem. Would you please follow my guidance are following? 

1, Download the file “config.lua” from the shared Url (http://adobe.ly/1TBc4lc), and copy it to the folder "/Users/***USER_NAME**/Library/Application Support/Adobe/Lightroom/"

2,  Go to the Lightroom Slideshow Cache Folder “/Users/***USER_NAME***/Library/Caches/Adobe/Lightroom/velo”, and delete this cache folder. 

3, Launch the Lightroom and switch to the library module.

4, Create a new Collection “test video export”, and drag one image file to the collection.

5, Switch to the Slideshow module.

6, Click “Export Video...” button and export the slideshow video.

7, If you observed the hang problem, please go to the Lightroom Slideshow Cache Folder “/Users/***USER_NAME***/Library/Caches/Adobe/Lightroom/velo” , and copy the entire "velo" folder.

8, Cancel the “Export” progress if possible, then quit the Lightroom.

9, Go to the Document folder “/Users/***USER_NAME***/Documents”, and copy all the “*.log” files.

10, Send both “velo” folder and all the log files to me for analysis.  You could zip those files and upload to the Adobe Document Cloud and send a public shared link. Thank you so much!

~ Yuhong
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Doug Rohrer

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Completed down to where I created the test LR slideshow and got the same error message: MCPublishCache.lua:349: MCGDrive.lua:206: {
message = "Finding file https://www.googleapis.com/drive/v2/f...: 403 --- {\
\"error\": {\
\"errors\": [\
{\
\"domain\": \"usageLimits\",\
\"reason\": \"userRateLimitExceeded\",\
\"message\": \"User Rate Limit Exceeded\"\
}\
],\
\"code\": 403,\
\"message\": \"User Rate Limit Exceeded\"\
}\
}\
",
errorCode = "serverError",
}

After clicking OK, continued on with process and created 'test video export' slideshow and tried to export. It didn't even begin to export as it had before; no visible sliding progress bar at all.
I had the velo folder open while trying to export and could see a constant increasing number of files going into that folder. I had to cancel export to stop it and then quit LR after copying the ones I'll try to get to you.

Error msg:

MCPublishCache.lua:349: MCGDrive.lua:206: {
message = "Finding file https://www.googleapis.com/drive/v2/f...: 403 --- {\
\"error\": {\
\"errors\": [\
{\
\"domain\": \"usageLimits\",\
\"reason\": \"userRateLimitExceeded\",\
\"message\": \"User Rate Limit Exceeded\"\
}\
],\
\"code\": 403,\
\"message\": \"User Rate Limit Exceeded\"\
}\
}\
",
errorCode = "serverError",
}

Velo Folder: I had the Velo folder open while trying to export and it looked like image files were constantly being uploaded to the Velo folder. I had to stop it to prevent it going further.

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Sorry, I couldn’t find .log files at the Document folder/Users/my name/Documents/
I searched with Spotlight for .log files and got this:

Photo of Yuhong

Yuhong, Employee

  • 94 Posts
  • 5 Reply Likes
1, MCGDrive.lua is not the Lightroom native source code, it belongs to other third party plugin. 
2,  Can you delete the "velo" cache folder manually before launching the Lightroom?
3,  Would you please create a Collection which only include one photo in the Library module, and then switch to the Slideshow module for video export?  
Photo of Yuhong

Yuhong, Employee

  • 94 Posts
  • 5 Reply Likes
Or, do you have any email so that I can send email and attach some screen-shots to you for help. 
Photo of Doug Rohrer

Doug Rohrer

  • 29 Posts
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I tried deleting the 'velo' cache folder but it keeps regenerating as long as I'm trying to Export the slideshow. I went into Plugin Manager and disabled a McPhun plug in and tried to Export again but the same thing happened, no response but the 'velo' cache reappears and starts loading.
Photo of Doug Rohrer

Doug Rohrer

  • 29 Posts
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p.s. my email is cabodoug@me.com
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1470 Posts
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Before pursuing further, I think Doug need to first fix the whatever the errors that comes out of the MCGDrive.lua.That is not part of the Lightroom. Can you post the info from Lightroom's system info dialog here to see what 3rd party plug-ins that you have installed.

Please go to Lightroom's File>Plug-in Manager... to disable the 3rd party plug-ins. See http://www.learn-to-lightroom.com/articles/using-the-plugin-manager/.
Photo of Doug Rohrer

Doug Rohrer

  • 29 Posts
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Could you clarify Lightroom's system info dialog? I've gone to my Plug-in Manager and disabled all recent plug-ins including one from Macphun which might be a clue with the error but LR still won't Export and when I try Exporting while in Slideshow mode, nothing happens.
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1470 Posts
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Launch Lightroom, under Help>System Info... Copy the info and paste here. It is normal for the velo cache file to be regenerated when thou try to generate the slideshow again. Yuhong wants the *.log files and a zip of the file content of velo folder.
Photo of Doug Rohrer

Doug Rohrer

  • 29 Posts
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I noticed that in my Library mod/collection where I had the LR Slideshow for one photo, it now shows my entire library of images, over 15,000. I deleted that collection and now I notice that all my images show the exclamation mark that says 'Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo.' I created another single photo LR Slideshow and tried to Export but nothing happened.
Photo of Doug Rohrer

Doug Rohrer

  • 29 Posts
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Lightroom version: CC 2015.3 [ 1052427 ]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [1]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.6 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 3,632.6 MB (22.1%)
Virtual memory used by Lightroom: 47,708.6 MB
Memory cache size: 3,789.6 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX
Displays: 1) 1440x900

Graphics Processor Info:
NVIDIA GeForce GT 650M OpenGL Engine

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 4.1 NVIDIA-10.6.47 310.42.05f01
Renderer: NVIDIA GeForce GT 650M OpenGL Engine
LanguageVersion: 4.10

Application folder: /Applications/Adobe Lightroom
Library Path: /Users/douglasrohrer/Lightroom/Lightroom Catalog.lrcat
Settings Folder: /Users/douglasrohrer/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Aperture/iPhoto Importer Plug-in
2) Export to Photomatix Pro
3) Facebook
4) Find Duplicates 2
5) Flickr
6) Focus CK
7) HDR Efex Pro 2
8) jf Google Drive
9) Nikon Tether Plugin
10) ON1 Effects 10
11) ON1 Enhance 10
12) ON1 Photo 10
13) ON1 Portrait 10
14) Perfect Resize 9
15) Photo Upload
16) Photosmith
17) PhotoVia
18) SmugMug
19) Tonality Pro
20) Tonality Pro Importer

Config.lua flags:
loggers.VideoSequencing.logLevel = trace
loggers.VideoSequencing.action = logfile
loggers.AgPreviewManager.logLevel = trace
loggers.AgPreviewManager.action = logfile
loggers.AgSQLiteDatabase.logLevel = trace
loggers.AgSQLiteDatabase.action = logfile
loggers.MediaCore.logLevel = trace
loggers.MediaCore.action = logfile
loggers.Slideshow*.logLevel = trace
loggers.Slideshow*.action = logfile

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x102
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GT 650M OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 2.1 NVIDIA-10.6.47 310.42.05f01
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
Photo of Doug Rohrer

Doug Rohrer

  • 29 Posts
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So, after trying to export the latest one photo Slideshow, the collection where I have the slideshow starts loading all my photos.
Due to the exclamation mark I mentioned earlier, I can no longer even get one image into Slideshow to create a test slideshow.
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

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The exclamation mark indicates that Lightroom runs into some error condition when trying to render previews for the grid.

Are the photos missing? Are these photos on an external drive? Is the external drive connected? Does your system drive have enough disk space?

Let's start with some basic troubleshooting to try to simplify things a little bit:
1. Try create a new Lightroom catalog
2. Import a small number of photos into the catalog.
3. Try create and export a sideshow out of the smaller number photos in the new catalog.
4. Can you do that?
5. Try disable all installed plug-ins and relaunch Lightroom and retry step 3. What happens?
Photo of Doug Rohrer

Doug Rohrer

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This isn't the normal exclamation mark, it's Bold. I'll upload an image. The photos are still in my 2 TB external drive, connected with 1TB available. I created a new catalog, imported one photo, disabled all plugins, created Slideshow and tried to export and got the same result, it started to export and only got about 10%. I've canceled the export process.
Photo of Doug Rohrer

Doug Rohrer

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Not sure my previous msg got through as I'm not seeing it here. I did create a new LR catalog, imported a couple of photos into the catalog, created a slideshow but it still wouldn't export. I also disabled all plug-ins and relaunched and still no luck with an export. I then went back to my regular catalog and the bold exclamation marks were gone so that was good. Still no luck with an export. One other bit of info, after trying to Export the last Slideshow, the velo folder didn't keep growing. I'm uploading a shot of the incomplete progress export and the velo cache folder.
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1470 Posts
  • 460 Reply Likes
Can you zip up the velo and all the log files that mentioned in Yuhong's earlier instruction and post it online somewhere? Use dropbox or Creative Cloud Files sync because you are entitled as a CC member. See https://helpx.adobe.com/creative-cloud/how-to/creative-cloud-share-files-collaborate.html.
Photo of Yuhong

Yuhong, Employee

  • 94 Posts
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If you don't know which log files you should upload, please see the attached screen shot
Photo of Doug Rohrer

Doug Rohrer

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When I go to: “/Users/***USER_NAME***/Documents”, and copy all the “*.log” files I don't see any *.log files. Could you help me with this?
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Yuhong, Employee

  • 94 Posts
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Can you search with Spotlight, for instance, you could type "MediaCore.log" in the Spotlight input box. If you find the file, please go to that folder, and copy all the log files.
Photo of Doug Rohrer

Doug Rohrer

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Hopefully I've done this right here is the public for creative cloud with the files you requested.
Public Link: http://adobe.ly/1OkxSNX
Photo of Yuhong

Yuhong, Employee

  • 94 Posts
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I have downloaded both velo.zip and log files.zip. Thank you so much! I will look through those log files and will let you know the progress.