Photoshop CC crashing on launch on Windows

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  • Updated 3 years ago
  • (Edited)
I subscribed yesterday to Photoshop cc and Lightroom. I installed but a message said some additional files could not be loaded,although i was able to use photoshop. The error message showed on the cloud app window. Today when switched on ,app window said updates ready so downloaded those. Photoshop loads up then after about 30 secs window says windows detected a problem and would search for a solution, then windows will close programme and search for solution.In report when not working yesterday the message in cloud tab pane suggested downloading Microsoft visual C++ 2012 x64, I did this today and switched computer off then on but still the latest message comes up saying photoshop disabled.can you help please.
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Barbara Collier

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Posted 3 years ago

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Chris Cox

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What does the detailed crash report say? (check the system event viewer, or reliability monitor)

And the most likely cause of a crash at launch is a bug in an outdated video card driver -- updating the driver from the GPU maker's website usually solves those.