Elements 9: Installer is damaged and cannot be used

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  • Updated 2 years ago
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I am using a Mac with OS 10.11.1. When I open the downloaded file on my desktop and I click on the red install icon in it, I get an error message saying that install is damaged and cannot be used. Isn't Adobe responsible for replacing such damaged software?  Am I on my own to reengineer it?
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Homer Edward Price

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Posted 2 years ago

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Johan Elzenga, Champion

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The software on the Adobe server is fine. Most likely something happened during download. I would first try if downloading it again solves the problem. If not, you could try the following:

Right-click on the installer file and choose 'Show Package Content'. This opens the file as a folder, called 'Contents'. Inside the folder look for a subfolder 'MacOS'. Inside that folder you should find a file called 'Install'. Double click on it. If the installer is not really damaged, the Terminal app should launch and handle the installer instructions. Just follow the prompts as you would always do when an installer runs. After the installation is finished, quit Terminal.
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Homer Edward Price

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Remember I am using a MacIntosh.  It does not have a "right click."  What is the equivalent key to push?
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JEA

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The install is not damaged per say, but the security certificate has expired.

In order to install pse 9 on El Capitan, click on your desktop and go to Apple>System Preferences>Security & Privacy>General and enable Anywhere.



Then install pse 9


Also why haven't you updated El Capitan to 10.11.6?
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JEA

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Control click is right click.
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Homer Edward Price

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Thank you so much for the explanation and solution.  I successfully installed Photoshop Elements 9 and accepted it on a 30 day trial.  I figured out how to do what I wanted to do on it and now I would like to buy it.  How do I do that?  (When I get this resolved I will download the OS X update.)
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JEA

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Unfortunately, adobe doesn't sell pse 9, only the current version pse 15.

You might be able to find pse 9 somewhere like amazon or try out pse 15 and see how you like it.

https://www.adobe.com/products/photoshop-elements/download-trial/try.html?promoid=C12Y32FM&mv=ot...