Installed Photoshop CC & Bridge CC Updates & now Bridge CC will not open at all

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  • Problem
  • Updated 5 years ago
Operating System - Windows 8.1
Video Card Version - NVIDIA GeForce GT 640 Driver Version updated 6-19-14
Processor - Intel Core i7-3770 12 GB RAM, 64 bit OS
PS CC 14.21.1 x64
Bridge CC x64 (I think, I cannot open the program to verify)

Bridge CC will not open.

How Problem Began:
I installed three updates on 6-19-14 - Photoshop CC, Bridge CC and Photoshop CC 2014. After do that I could not open Bridge from the Windows Start menu, the task bar or from PS CC using File>Browse in Bridge or File>Browse in Mini Bridge. When trying to open from Start or the Task Bar the icon highlights for about 2 seconds then goes back to normal.

There is no error message or any message except when using File>Browse in Mini Bridge in which case a "waiting for Bridge CC..." message shows continuously but Bridge CC never launches.

NOTE: Bridge CC was used daily prior to updates with no issues.

Steps Taken So Far:
I uninstalled Photoshop CC 2014.
I uninstalled Bridge CC and Photoshop CC and reinstalled them with and without the above updates several times.
I called Adobe and was given this links with steps to try: Troubleshoot errors, freezes | Adobe Bridge | Windows, Mac OS
I could not do any of the steps that required opening Bridge since that is the problem. But I did verify no other versions were running in background, updated video card dirvers and temporaily disable scanning programs.
I deleted the SwitchBoard file per this page: Error: Waiting for Bridge | Mini Bridge panel
I created a new Windows user and attempted to open through that user.
None of the above had any impact.

Does anyone have suggestions of next steps to try to resolve this issue and get Bridge CC working again?
Photo of Mike


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Posted 5 years ago

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