Elements 13: Installation problem

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  • Updated 4 years ago
  • (Edited)
Hello, I bought Photoshop Elements 13 and Premier Elements 13 and downloaded it with the appropriate serial number. Since the installation didnt work (dont know why) I cancelled the programm and wanted to download it again. But: My serial number is no longer accepted. Any solution?
Kind regards
Uwe
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Ulrich Weicht

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What do you mean by 'cancelled the program'? Did you uninstall it? Are you installing from disk? Or did you download an installer from Adobe.com?
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Ulrich Weicht

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Thank you Jeffrey for your note. I meant 'uninstall' and I tried to download from Adobe.com.
Regards
Uwe
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Ulrich Weicht

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Thanks