Installation of Elements 14 - won't take my serial number

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  • Updated 3 years ago
  • Solved
  • (Edited)
Registration process is not taking my serial number
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Mac MacEwan

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Posted 3 years ago

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Chris Cox

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Are you entering the serial number you got from the Adobe website, or are you mistakenly entering the redemption code from the Elements box (which you need to enter on the Adobe website to get your serial number)?
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Mac MacEwan

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Thanks for your response. I discovered that I was entering the number above the bar code on the box, then I found the serial number on the envelope for the Windows version CD. Of course I couldn't see it on the Mac version CD because it wasn't there. Perhaps a little duplication in labeling wouldn't hurt. Just a thought from a retired ad guy!!
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Chris Cox

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OK, thanks for letting us know.
(and last time I looked, they were using a single DVD for both platforms - guess I've been doing online installs for too long)
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David Weston

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Looks like they changed it again. No SN numbers in the package. Just a card where you go on line and enter a redemption code. Then they give you a SN.  And it doesn't work. Contacted Adobe chat and was told to return it to Staples where I got it. They were no help at all. Disc from Adobe, redemption code from Adobe, SN from Adobe but their answer is to return it to staples. Big help at 11 PM. Thanks