Install Photoshop CC2019

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  • Question
  • Updated 3 months ago
Hi all

I do not get the option to install CC2019 in Creative Cloud App. I've expanded the rollout to reveal Photoshop CC (v19.1.6) and Photoshop CC 2017 (v18.1.6)

I don't see an option to install the latest, CC2019 (v20). If I click update, it just updates CC2018. Any thoughts on how to remedy?

Andrew
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Andrew Avvakoumides

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Posted 3 months ago

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Cristen Gillespie

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Have you tried clicking on the 3 dots in the ACC app next to your name and choosing to Manually check for Updates? That's how I got it to work.
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Andrew Avvakoumides

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Yes. I get an option that says 'Check for  App Updates'. No change though.
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JEA

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What operating system are you using?
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Andrew Avvakoumides

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Mac OS 10.11.6
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JEA

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The system requirements have changed and now creative cloud 2019 requires macOS 10.12 Sierra or newer.

https://theblog.adobe.com/upcoming-changes-to-creative-cloud-os-support-for-windows-and-mac/

https://helpx.adobe.com/photoshop/system-requirements.html


(Edited)
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Hannah Nicollet, Quality Engineer

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Sometimes you just need to sign out of the CC and sign back in to see the update. Have you tried that?
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Andrew Avvakoumides

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I've just tried that now. Signing out and in does not change anything.
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Andrew Avvakoumides

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I think JEA is on to the problem. Found this for anyone else reading: