PHOTOSHOP CC: crash on launch

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  • Updated 4 years ago
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Brand new install and it won't work! Each time, says "stopped working" error window and tells me to close the program. I've rebooted my computer and still does this. Installation appeared to go smoothly.
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Caroline Olah

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Posted 4 years ago

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Chris Cox

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Which application are you trying to install?
Which version?
Which OS version?

Are you crashing during the install, or after installing?
What does the detailed crash report say?
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Caroline Olah

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It's already installed- seemed to go quite seemlessly. However, when I try to open up PhotoShop (it's the brand new 30 day trial), it gives me the error "Adobe Photoshop CC 2014 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
Rebooted, nothing worked. Keeps erroring every time I try to open it up to use it.
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Caroline Olah

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AND - I guess another question is HOW would I even go about trying to re-download a 30 day trial? I'm sure it won't let me, right?
Was going to uninstall and install again but that probably won't work.
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Chris Cox

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Which OS version are you using?
What does the detailed crash report say? (check the system event viewer)

You're on Windows, it appears -- have you updated your video card driver from the GPU maker's website? You should.
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Caroline Olah

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Windows 8, 5 month old computer.
I just uninstalled it all - just not worth it.
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Chris Cox

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Most crashes at launch are due to bugs in outdated video card drivers -- just updating the driver from the GPU maker's website will solve those (and pick up a lot of fixes for bugs in the Win8 default drivers). This is a basic system maintenance step.

And if you want to be sure that the driver was the cause (and not a third party plugin or bad OS install), then you just check the details in the system event viewer.